Essity
Essity
Essity este o companie globală din domeniul igienei și sănătății, care dezvoltă produse și servicii pentru îngrijirea consumatorilor, nevoi medicale și igienă profesională. Portofoliul său sprijină bunăstarea de zi cu zi în domeniul sănătății, al producției și pe piețele de consum conexe. Essity se concentrează, de asemenea, asupra sustenabilității prin aprovizionare responsabilă, reducerea deșeurilor și eforturi de diminuare a impactului asupra mediului al operațiunilor și produselor sale, alături de un angajament declarat față de diversitate, echitate și incluziune.

IT Support Analyst – Hybrid, Medellín

Provide enterprise IT support for Essity users, hardware, software, systems, and applications in a hybrid Medellín role. Manage tickets, incidents, documentation, asset administration, user guidance, and critical outage support.

Descriere

  • Deploy, configure, and maintain IT hardware, software, and related solutions
  • Help manage IT environments, infrastructure, systems, and components
  • Own service tickets and support IT asset lifecycle administration
  • Support local business applications when required
  • Train and guide end users on IT systems, tools, and applications
  • Improve IT support services, the knowledge base, and technical documentation
  • Maintain compliance with internal policies and external audit requirements
  • Monitor and maintain system and endpoint performance and availability
  • Diagnose and resolve technical incidents efficiently
  • Record technical procedures, resolutions, and system configurations
  • Communicate IT information clearly to users and stakeholders
  • Provide extended assistance during critical outages
  • Typically report to an IT Team Leader

Cerințe

  • Relevant high school diploma
  • 1–3 years of relevant professional experience
  • Prior experience delivering IT support and solutions is preferred
  • Relevant bachelor’s degree or equivalent qualification is preferred

Beneficii

  • Work in a collaborative, open environment
  • Access opportunities for professional growth
  • Take on challenging work focused on business results
  • Contribute to purpose-driven work that supports well-being and positive change for society and the environment

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