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Customer Success Manager, DACH (Germany Remote)
Drive adoption, retention, and account growth for BRYTER’s BEAMON AI legal technology platform. Support German-speaking legal customers through AI-enabled workflows, analytics, and hands-on technical enablement.
विवरण
- Guide customers toward successful BEAMON AI adoption and measurable business value
- Use customer feedback and analytics to sustain engagement and satisfaction
- Manage accounts with a focus on renewals and expansion
- Increase product usage to strengthen retention and customer satisfaction
- Track usage trends to identify blocked users and churn risks
- Resolve customer technical issues directly
- Strengthen customer relationships and uncover expansion opportunities
- Represent customer needs and relay feedback to the Product team
- Partner with Product on product improvements
- Create and exchange best practices with colleagues
- Travel for customer meetings and participation in international events and conferences
आवश्यकताएँ
- Native-level German proficiency
- Highly fluent English proficiency
- Bachelor’s, master’s, or MBA degree in business, law, computer science, or a related discipline
- Experience or exposure to the legal or legal technology sector
- Background in customer support, customer success, or enablement within legal technology is preferred
- Experience launching AI software and supporting AI adoption is preferred
- Familiarity with adoption and product analytics platforms such as Userpilot or Pendo is preferred
- Experience delivering webinars or training is preferred
- Start-up and remote-work experience is preferred
- Calm, patient, and empathetic approach to customer assistance
- Clear communication skills for explaining technical issues and solutions to engineering and non-technical stakeholders
- Ability to collaborate across functions in a high-trust environment
- Comfort working in a fast-moving, changing start-up environment
- Regularly uses AI in daily work
- Willingness to travel when required
लाभ
- 30 days of vacation
- Wellhub membership
- JobRad benefit
- Generous work-from-home allowance
- Paid parental leave
- Competitive compensation package
- Access to advanced AI models, including LLM and RAG technologies
- European team off-sites
- Learning and development opportunities focused on AI technologies
- Remote-first flexibility
- Work-from-home stipend
- In-person team gatherings twice a year
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