BRYTER
BRYTER
BRYTER is a no-code AI and workflow automation platform serving legal and compliance teams across consulting, healthcare, and legal organizations. Its tools support contract review, document automation, data extraction, and compliance management, helping law firms and corporate legal departments streamline repetitive work and manage regulatory processes. The platform is designed to be configurable and connect with existing systems, enabling teams to build practical solutions for legal operations and compliance workflows.

Customer Success Manager, DACH (Germany Remote)

Drive adoption, retention, and account growth for BRYTER’s BEAMON AI legal technology platform. Support German-speaking legal customers through AI-enabled workflows, analytics, and hands-on technical enablement.

Description

  • Guide customers toward successful BEAMON AI adoption and measurable business value
  • Use customer feedback and analytics to sustain engagement and satisfaction
  • Manage accounts with a focus on renewals and expansion
  • Increase product usage to strengthen retention and customer satisfaction
  • Track usage trends to identify blocked users and churn risks
  • Resolve customer technical issues directly
  • Strengthen customer relationships and uncover expansion opportunities
  • Represent customer needs and relay feedback to the Product team
  • Partner with Product on product improvements
  • Create and exchange best practices with colleagues
  • Travel for customer meetings and participation in international events and conferences

Requirements

  • Native-level German proficiency
  • Highly fluent English proficiency
  • Bachelor’s, master’s, or MBA degree in business, law, computer science, or a related discipline
  • Experience or exposure to the legal or legal technology sector
  • Background in customer support, customer success, or enablement within legal technology is preferred
  • Experience launching AI software and supporting AI adoption is preferred
  • Familiarity with adoption and product analytics platforms such as Userpilot or Pendo is preferred
  • Experience delivering webinars or training is preferred
  • Start-up and remote-work experience is preferred
  • Calm, patient, and empathetic approach to customer assistance
  • Clear communication skills for explaining technical issues and solutions to engineering and non-technical stakeholders
  • Ability to collaborate across functions in a high-trust environment
  • Comfort working in a fast-moving, changing start-up environment
  • Regularly uses AI in daily work
  • Willingness to travel when required

Benefits

  • 30 days of vacation
  • Wellhub membership
  • JobRad benefit
  • Generous work-from-home allowance
  • Paid parental leave
  • Competitive compensation package
  • Access to advanced AI models, including LLM and RAG technologies
  • European team off-sites
  • Learning and development opportunities focused on AI technologies
  • Remote-first flexibility
  • Work-from-home stipend
  • In-person team gatherings twice a year

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