Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
Odpri
Community Sports Partners upravlja vrhunskimi pokritimi in zunanjimi športnimi objekti ter skupnostnimi programi v Mississaugi v Ontariu. Njegovi objekti vključujejo igrišča s travnato podlago profesionalne kakovosti, telovadnice, LED-osvetlitev, tribune in spremljajočo opremo za športe, kot so nogomet, ragbi, hokej na travi, košarka in odbojka. Organizacija služi mladim in odraslim športnikom s programi in ligami, med drugim SportStars, HoopStars, Mississauga Soccer in Volleyball Mississauga. Usklajuje tudi najeme objektov, turnirje in rezervacije treningov prek spletnega sistema za rezervacije in aplikacije RecRivals, ki omogoča pregled razpoložljivosti v realnem času ter upravljanje rezervacij. Njeni glavni objekti se nahajajo v Applewood Heights in Gordon Graydonu.
Sports Sales and Email Marketing Coordinator
Coordinate email and SMS campaigns that promote sports facilities, pickup games, and registration opportunities. Support facility sales and remote pickup-game operations to increase bookings and repeat participation.
Opis
- Plan and launch email and SMS campaigns for facility bookings, pickup games, registrations, and relevant offers.
- Segment audiences based on location, sport, interests, booking history, and engagement.
- Develop and refine welcome, lead follow-up, incomplete-booking recovery, reminder, repeat-booking, and win-back automations.
- Write clear English copy and adapt brand assets for mobile-friendly email.
- Check audiences, dates, time zones, pricing, links, personalization, and suppression rules before campaigns go live.
- Track delivery failures, bounces, complaints, and opt-outs; maintain consent records and list health.
- Test messages, send times, offers, and customer journeys; report on enquiries, bookings, repeat participation, revenue, and engagement.
- Keep facility locations, dates, time slots, capacity, and pricing information accurate.
- Respond to sports-space enquiries, suggest available options, prepare approved quotes, and follow bookings through payment confirmation.
- Manage the sales pipeline, record customer commitments, and pursue renewals and repeat bookings.
- Confirm availability and exceptions with operations before making commitments, and escalate issues beyond your authority.
- Create and maintain pickup-game listings with locations, times, capacity, pricing, and player instructions.
- Track registrations and capacity, and contact potential players to fill open places.
- Coordinate with local hosts and venue contacts.
- Handle player questions and waitlists, and share approved changes.
- Flag games with low enrolment, host shortages, or venue problems; escalate decisions about cancellations, refunds, and safety.
- Track attendance, feedback, and repeat participation to help improve future games.
- Learn inventory, customer journeys, and operating processes; review campaigns and establish follow-up and quality-check routines.
- Own the campaign calendar and sales pipeline, and improve priority automations.
Zahteve
- Practical experience creating email campaigns and automations.
- Hands-on experience with SMS marketing.
- Strong spoken and written English for conversations with North American customers.
- Confidence following up with leads, explaining offers, and asking for bookings.
- Careful attention to schedules, prices, customer records, and competing deadlines.
- Experience using a CRM and an email or SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or a comparable tool.
- Comfort using spreadsheets and reports to assess conversion, bookings, and campaign results.
- Reliable communication and a willingness to own the next step until an issue is resolved.
- Availability to work evenings and weekends on Toronto/Eastern time.
- Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
- Completion of the Culture Index survey.
- Completion of the Criteria GAME assessment in English.
Ugodnosti
- Remote work from Latin America.
- Expected variable commissions of US$500–US$1,000.
- Expected total monthly compensation of US$1,300–US$2,000.
- Evening and weekend schedule aligned with Toronto/Eastern time.
- Weekly schedule and commission terms are agreed before hiring.
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