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Datavant
Datavant
201 – 500 Zaposleni
Sponzor vizuma H1BSvetovanjeZdravstveno varstvoZdravstveno zavarovanje
Datavant razvija rešitve za povezljivost in interoperabilnost zdravstvenih podatkov, ki organizacijam pomagajo varno izmenjevati, preoblikovati in uporabljati informacije iz zdravstva. Njegova platforma in mreža povezujeta bolnišnice, klinike, zdravstvene sisteme, zdravstvene zavarovalnice, podjetja s področja ved o življenju, državne organizacije in druge podatkovne partnerje ter podpirata delovne procese, ki temeljijo na dostopnih evidencah, skladnosti z zahtevami glede zasebnosti in zanesljivi analitiki. Datavant, ustanovljen leta 2017, deluje na stičišču zdravstvenih tehnologij, zdravstvenega zavarovanja in svetovanja ter se osredotoča na izboljšanje pretoka podatkov v celotnem zdravstvenem ekosistemu za napredek človekovega zdravja.
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Delovna mesta v podjetju

Remote Call Center Supervisor at Datavant

Lead HealthPort customer service operations at Datavant, overseeing associates and service quality. Manage schedules, performance, productivity, and process improvements.

USZdružene države Amerike
20 $ – 24 $ / ura
Na daljavoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaPredstavnik klicnega centra

Opis

  • Supervise call center associates and daily operations to maintain HealthPort service quality and support company profitability.
  • Train customer service associates.
  • Create and implement policies and procedures that support customer satisfaction.
  • Schedule work based on budget, call volume, and production needs.
  • Review the customer service model to identify efficiency and quality improvements.
  • Support performance reviews, handle complaints, and resolve problems.
  • Ensure associates have the skills and knowledge to deliver strong consumer service.
  • Handle difficult customer situations and gather feedback to improve processes.
  • Monitor inbound and outbound calls and report data to senior management.
  • Develop short- and long-term approaches to improve team morale.
  • Review individual and department results to address productivity and customer concerns.
  • Help develop and deliver programs that benefit the organization and its customers.
  • Discuss creative concepts and objectives with management.

Zahteve

  • At least two years of supervisory or management experience in a call center or customer-focused setting, preferably with a medium or large customer service team.
  • Experience with Microsoft Office or similar tools.
  • Strong organizational skills.
  • Effective verbal, written, and interpersonal communication skills.
  • Collaborative and strongly team-oriented approach.
  • Ability to sustain ongoing pressure and manage competing demands.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work professionally, effectively, and efficiently with customers, managers, and coworkers in a team setting.
  • Bachelor’s degree or equivalent experience, or an associate degree plus four years of supervisory or management experience in a call center or customer-focused setting.
  • Employment sponsorship is not available for this role.

Ugodnosti

  • Datavant is an equal opportunity employer.
  • Health screenings and vaccinations may be offered or required after an offer to support client safety.
  • Reasonable accommodations are available for individuals with physical or mental disabilities.
  • The company offers a total rewards strategy.
  • Optional demographic questions do not affect the application or hiring process.

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Družbeni vplivIzobraževanjeNeprofitne organizacije
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LogistikaSvetovanjeZdravstveno varstvo
GBZdruženo kraljestvo
26.513 £ – 32.872 £ / leto
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Collectors
1001 – 5000 Zaposleni
Sponzor vizuma H1BE-trgovinaSvetovanjeTrženje
USZdružene države AmerikeCAKalifornija
163.308 $ – 267.038 $ / leto
Na daljavoPolni delovni časVodjaZahtevani Jezik: angleščinaKomunikacije

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