Datavant
Datavant
Datavant tashkilotlarga sog‘liqni saqlash ma’lumotlarini xavfsiz almashish, o‘zgartirish va ulardan foydalanishga yordam beradigan tibbiy ma’lumotlar ulanishi hamda o‘zaro moslik yechimlarini ishlab chiqadi. Uning platformasi va tarmog‘i shifoxonalar, klinikalar, sog‘liqni saqlash tizimlari, tibbiy sug‘urta rejalari, hayot fanlari kompaniyalari, davlat tashkilotlari va boshqa ma’lumot hamkorlarini bog‘lab, foydalanish mumkin bo‘lgan tibbiy yozuvlar, maxfiylik talablariga rioya qilish va ishonchli tahlilga tayanadigan ish jarayonlarini qo‘llab-quvvatlaydi. 2017-yilda tashkil etilgan Datavant sog‘liqni saqlash texnologiyalari, tibbiy sug‘urta va konsalting kesishmasida faoliyat yuritadi hamda inson salomatligini yaxshilash uchun sog‘liqni saqlash ekotizimida ma’lumotlar harakatini takomillashtirishga e’tibor qaratadi.

Remote Call Center Supervisor at Datavant

Lead HealthPort customer service operations at Datavant, overseeing associates and service quality. Manage schedules, performance, productivity, and process improvements.

Tavsif

  • Supervise call center associates and daily operations to maintain HealthPort service quality and support company profitability.
  • Train customer service associates.
  • Create and implement policies and procedures that support customer satisfaction.
  • Schedule work based on budget, call volume, and production needs.
  • Review the customer service model to identify efficiency and quality improvements.
  • Support performance reviews, handle complaints, and resolve problems.
  • Ensure associates have the skills and knowledge to deliver strong consumer service.
  • Handle difficult customer situations and gather feedback to improve processes.
  • Monitor inbound and outbound calls and report data to senior management.
  • Develop short- and long-term approaches to improve team morale.
  • Review individual and department results to address productivity and customer concerns.
  • Help develop and deliver programs that benefit the organization and its customers.
  • Discuss creative concepts and objectives with management.

Talablar

  • At least two years of supervisory or management experience in a call center or customer-focused setting, preferably with a medium or large customer service team.
  • Experience with Microsoft Office or similar tools.
  • Strong organizational skills.
  • Effective verbal, written, and interpersonal communication skills.
  • Collaborative and strongly team-oriented approach.
  • Ability to sustain ongoing pressure and manage competing demands.
  • Strong time management, problem-solving, and analytical skills.
  • Ability to work effectively in a fast-paced environment.
  • Ability to work professionally, effectively, and efficiently with customers, managers, and coworkers in a team setting.
  • Bachelor’s degree or equivalent experience, or an associate degree plus four years of supervisory or management experience in a call center or customer-focused setting.
  • Employment sponsorship is not available for this role.

Imtiyozlar

  • Datavant is an equal opportunity employer.
  • Health screenings and vaccinations may be offered or required after an offer to support client safety.
  • Reasonable accommodations are available for individuals with physical or mental disabilities.
  • The company offers a total rewards strategy.
  • Optional demographic questions do not affect the application or hiring process.

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