Vitrolife Group develops medical devices and genetic testing solutions for reproductive health, serving IVF clinics across the reproductive care journey. Its portfolio spans consumables, clinical technologies and genetic testing, with products intended to support treatment decisions and outcomes. The company has also expanded into digital clinic operations through eFertility, whose software supports standardized workflows and IVF clinic management. Vitrolife Group’s work brings together healthcare products, testing and digital tools for fertility care.
Field Service Engineer, North America
Install, maintain, and repair Vitrolife Group fertility lab equipment while supporting customers across North America. The role involves extensive travel and technical support both remotely and onsite.
Opis
- Maintain EmbryoScope TimeLapse and Culture Systems through routine service.
- Install capital equipment at customer locations in line with specifications.
- Diagnose and repair Vitrolife Group capital equipment remotely and onsite.
- Deliver prompt, professional technical support to customers and internal teams.
- Record service work and keep documentation accurate.
- Work with other teams to address complex technical problems.
- Support customer satisfaction through proactive communication.
- Travel at least 80% of the time for installations, service visits, and training.
- Join the service team’s evening, weekend, and overnight on-call rotation.
Zahteve
- Associate degree or higher in a technical or engineering program.
- One to two years of experience in a technical or engineering role.
- Practical experience assembling hardware and configuring software.
- Familiarity with IT troubleshooting, networking, and system integration.
- Working knowledge of electromechanical systems, including pneumatics.
- Advanced PC skills, including hardware assembly, software setup, and networking.
- Ability to diagnose and resolve issues involving IT and laboratory equipment.
- Professional presentation and communication in customer-facing situations.
- Organized, logical, detail-focused problem-solving skills.
- Ability to follow procedures and ask questions to clarify instructions.
- Comfort working independently and managing a schedule involving extensive travel.
- Must verify identity and authorization to work in the United States.
- Must pass a background check.
- A bachelor’s degree in engineering or a related discipline is preferred.
- Four to eight years of technical service, engineering, or equipment repair experience is preferred.
- Experience with electronic or pneumatic systems is preferred.
Ugodnosti
- Paid time off.
- Ten paid holidays.
- 401(k) plan with employer match.
- Medical, dental, and vision coverage.
- IVF coverage to support family-building needs.
- Gap insurance.
- Basic life and accidental death and dismemberment coverage.
- Short- and long-term disability coverage.
- Optional AFLAC supplemental policies.
- Employee Assistance Program (EAP).
- Flexible Spending Account and Health Savings Account.