MDY Contact Center
MDY Contact Center
5.001 – 10.000 Angajați
CălătoriiLogisticăMarketing
MDY Contact Center este un furnizor global de servicii de centre de contact și externalizare a proceselor de afaceri (BPO), cu peste 25 de ani de experiență în gestionarea experienței clienților și transformarea operațională. Prin centrele sale de contact din Mexic și Peru, compania sprijină organizații mari din sectoare precum telecomunicații, retail, finanțe, turism, educație, industria auto și sănătate. Serviciile sale includ reproiectarea proceselor, strategie digitală, automatizare, analiză de date, soluții bazate pe inteligență artificială și operațiuni de tip concierge, alături de tehnologie proprie concepută pentru îmbunătățirea fluxurilor de lucru din front office și back office.

Remote Technical Support Call Center Representative – Claro Peru

Remote customer service role supporting Claro Peru customers through questions and troubleshooting related to mobile devices at MDY Contact Center. Full-time afternoon shifts run within the 14:00–00:00 window.

Descriere

  • Resolve questions, provide guidance, and assist customers who need help with their mobile devices
  • Deliver customer service support for Claro Peru
  • Complete paid training
  • Work an eight-hour afternoon shift scheduled within the 14:00–00:00 window

Cerințe

  • Have a Windows 11 Pro or Enterprise PC or laptop
  • Provide a headset
  • Have a wired internet connection with a minimum speed of 40 Mbps
  • Secondary education completed
  • Applicants with or without customer service experience are welcome
  • Be available for full-time afternoon work, eight hours within the 14:00–00:00 window
  • Be prepared to work and complete training remotely

Beneficii

  • Electricity allowance
  • Additional bonuses
  • Timely payments twice monthly and at the end of the month
  • Career advancement opportunities
  • Discounts at KFC, Pizza Hut, Starbucks, and other participating brands
  • Paid training
  • Base salary of S/. 1,230

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