Despegar
Despegar
1.001 – 5.000 Angajați
ConsultanțăLogisticăOspitalitate
Despegar este o agenție de turism online care îi ajută pe clienți să își planifice și să își rezerve călătoriile prin intermediul unei platforme digitale. Serviciile sale includ cazare, zboruri, închirieri de mașini și pachete de vacanță, adresându-se călătorilor din piețe precum Statele Unite, Argentina, Brazilia și Mexic. Compania combină căutarea și rezervarea serviciilor de călătorie cu oferte personalizate, asistență pentru clienți și conectivitate, pentru a face procesul de planificare a călătoriilor mai convenabil.

Partner Operations Manager – Hybrid Brazil

Lead Partner Operations at Despegar, a travel platform serving Latin America. Manage Analysts and operations for partner hotels and inns.

Descriere

  • Lead Partner Operations Analysts
  • Oversee operations and resolve requests from Despegar’s partner hotels and inns
  • Deliver a positive experience for partner hotels and inns
  • Configure the partner extranet
  • Upload rates and promotions
  • Manage payments, reservations, and cancellations
  • Set priorities and support team development
  • Own complex cases requiring greater experience or cross-functional coordination
  • Ensure each request is diagnosed, assigned, and tracked through resolution
  • Continue managing cases when resolution depends on another team
  • Enable Market Managers to focus on partner relationships, negotiations, and portfolio growth

Cerințe

  • Analytical, practical, and solution-focused approach
  • Prior leadership experience
  • Background managing Partner Operations Analysts
  • Ability to resolve operational requests from hotels and inns
  • Strong prioritization skills and commitment to following requests through resolution

Beneficii

  • Meaningful autonomy to make decisions and deliver impact from the start
  • Ongoing opportunities for learning
  • Diverse, collaborative team with minimal silos
  • Career development opportunities within the global Prosus ecosystem

Locuri de muncă similare

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Deschide
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

Deschide