Crash Champions
Crash Champions
Crash Champions este o companie națională de reparații auto în urma coliziunilor, care deservește șoferii printr-o rețea de centre de reparații. Serviciile sale includ repararea componentelor din aluminiu, remedierea daunelor provocate de grindină, îndepărtarea îndoiturilor, înlocuirea geamurilor auto, vopsirea vehiculelor și alte lucrări asociate daunelor rezultate în urma coliziunilor. Compania îmbină expertiza în reparații cu servicii axate pe clienți, oferind evaluări gratuite și o garanție pe viață pentru reparații. Crash Champions investește, de asemenea, în formare pentru a contribui la dezvoltarea următoarei generații de profesioniști din industria reparațiilor auto în urma coliziunilor.

Operations Director - Collision Repair, Studio City (Onsite)

Lead performance, profitability, quality, customer service, and team development across high-performing collision repair markets at Crash Champions. The role oversees market operations for a large founder-led U.S. multi-shop operator.

Descriere

  • Lead and manage the assigned territory or market.
  • Meet or surpass company performance and growth targets.
  • Oversee locations delivering top-tier industry results across KPIs, customer service, quality, and profitability.
  • Set and uphold exceptional customer service standards and the Crash Champions Total Sales Attitude (TSA).
  • Recruit, manage, and develop employees to support future organizational growth.
  • Complete in-process and final inspections to verify repair quality.
  • Build and maintain productive relationships with insurance accounts, agents, and customers.
  • Thrive in a fast-moving, competitive setting while sustaining morale and urgency around ambitious goals.
  • Keep the shop properly maintained, organized, and operationally ready.
  • Identify and prepare emerging leaders for future roles.

Cerințe

  • Demonstrated success in the current location, consistently meeting or exceeding KPIs such as customer satisfaction ratings, EBITDA, margin, and profitability.
  • Proven ability to inspire and motivate teams, deliver results, and manage resources effectively.
  • Strategic mindset with the ability to identify improvement opportunities and implement innovative solutions.
  • Working knowledge of collision repair procedures and the requirements of multiple insurance carriers.
  • At least 10 years of operations experience.
  • At least 5 years of people management experience.
  • Growth-oriented, resilient, and effective under pressure.
  • Experience with CCC One.
  • Strong ability to solve operational problems.

Beneficii

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Group life insurance
  • Disability insurance
  • 401(k) retirement plan with company match
  • Referral bonus through the “Cash From Crash” program
  • Five paid holidays

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