Crash Champions
Crash Champions
Crash Champions एक राष्ट्रीय ऑटोमोटिव टक्कर मरम्मत कंपनी है, जो मरम्मत केंद्रों के नेटवर्क के माध्यम से वाहन चालकों को सेवाएँ प्रदान करती है। इसकी सेवाओं में एल्युमिनियम मरम्मत, ओलावृष्टि से हुए नुकसान की बहाली, डेंट हटाना, ऑटो ग्लास बदलना, वाहन पेंटिंग और टक्कर से संबंधित अन्य कार्य शामिल हैं। कंपनी मरम्मत विशेषज्ञता को ग्राहक-केंद्रित सेवा के साथ जोड़ती है और निःशुल्क अनुमान तथा मरम्मत पर आजीवन वारंटी प्रदान करती है। Crash Champions टक्कर मरम्मत उद्योग में अगली पीढ़ी के पेशेवरों को विकसित करने में मदद के लिए प्रशिक्षण में भी निवेश करती है।

Operations Director - Collision Repair, Studio City (Onsite)

Lead performance, profitability, quality, customer service, and team development across high-performing collision repair markets at Crash Champions. The role oversees market operations for a large founder-led U.S. multi-shop operator.

विवरण

  • Lead and manage the assigned territory or market.
  • Meet or surpass company performance and growth targets.
  • Oversee locations delivering top-tier industry results across KPIs, customer service, quality, and profitability.
  • Set and uphold exceptional customer service standards and the Crash Champions Total Sales Attitude (TSA).
  • Recruit, manage, and develop employees to support future organizational growth.
  • Complete in-process and final inspections to verify repair quality.
  • Build and maintain productive relationships with insurance accounts, agents, and customers.
  • Thrive in a fast-moving, competitive setting while sustaining morale and urgency around ambitious goals.
  • Keep the shop properly maintained, organized, and operationally ready.
  • Identify and prepare emerging leaders for future roles.

आवश्यकताएँ

  • Demonstrated success in the current location, consistently meeting or exceeding KPIs such as customer satisfaction ratings, EBITDA, margin, and profitability.
  • Proven ability to inspire and motivate teams, deliver results, and manage resources effectively.
  • Strategic mindset with the ability to identify improvement opportunities and implement innovative solutions.
  • Working knowledge of collision repair procedures and the requirements of multiple insurance carriers.
  • At least 10 years of operations experience.
  • At least 5 years of people management experience.
  • Growth-oriented, resilient, and effective under pressure.
  • Experience with CCC One.
  • Strong ability to solve operational problems.

लाभ

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Group life insurance
  • Disability insurance
  • 401(k) retirement plan with company match
  • Referral bonus through the “Cash From Crash” program
  • Five paid holidays

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