Crash Champions
Crash Champions
Crash Champions is a national automotive collision repair company serving drivers through a network of repair locations. Its services include aluminum repair, hail damage restoration, dent removal, auto glass replacement, vehicle painting, and other collision-related work. The company combines repair expertise with customer-focused service, offering free estimates and a lifetime repair warranty. Crash Champions also invests in training to help develop the next generation of professionals in the collision repair industry.

Operations Director - Collision Repair, Studio City (Onsite)

Lead performance, profitability, quality, customer service, and team development across high-performing collision repair markets at Crash Champions. The role oversees market operations for a large founder-led U.S. multi-shop operator.

Description

  • Lead and manage the assigned territory or market.
  • Meet or surpass company performance and growth targets.
  • Oversee locations delivering top-tier industry results across KPIs, customer service, quality, and profitability.
  • Set and uphold exceptional customer service standards and the Crash Champions Total Sales Attitude (TSA).
  • Recruit, manage, and develop employees to support future organizational growth.
  • Complete in-process and final inspections to verify repair quality.
  • Build and maintain productive relationships with insurance accounts, agents, and customers.
  • Thrive in a fast-moving, competitive setting while sustaining morale and urgency around ambitious goals.
  • Keep the shop properly maintained, organized, and operationally ready.
  • Identify and prepare emerging leaders for future roles.

Requirements

  • Demonstrated success in the current location, consistently meeting or exceeding KPIs such as customer satisfaction ratings, EBITDA, margin, and profitability.
  • Proven ability to inspire and motivate teams, deliver results, and manage resources effectively.
  • Strategic mindset with the ability to identify improvement opportunities and implement innovative solutions.
  • Working knowledge of collision repair procedures and the requirements of multiple insurance carriers.
  • At least 10 years of operations experience.
  • At least 5 years of people management experience.
  • Growth-oriented, resilient, and effective under pressure.
  • Experience with CCC One.
  • Strong ability to solve operational problems.

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Group life insurance
  • Disability insurance
  • 401(k) retirement plan with company match
  • Referral bonus through the “Cash From Crash” program
  • Five paid holidays

Related Jobs

Senticorp

B2B Sales Executive, Credit Evaluation Services — Senticorp

Senticorp
11 – 50 Employees
B2BFinance

Find B2B customers and sell SENTICORP credit evaluation services through web prospecting, cold calls, and virtual meetings. Work remotely from Peru.

Open