Perk
Perk
Perk este o companie SaaS din sectorul călătoriilor și logisticii, care ajută companiile să gestioneze călătoriile de afaceri și cheltuielile printr-o singură platformă. Produsul său bazat pe inteligență artificială reunește rezervarea zborurilor, hotelurilor, trenurilor și mașinilor, gestionarea evenimentelor, aprobările pe baza politicilor, automatizarea cheltuielilor și a facturilor, cardurile corporate, procesarea plăților și vizibilitatea în timp real asupra cheltuielilor. Prin conectarea cu instrumente financiare, de resurse umane și de securitate, Perk sprijină echipele financiare și managerii de călătorii în coordonarea programelor de călătorie, îmbunătățirea controlului asupra cheltuielilor de afaceri și reducerea reconcilierii manuale.

Customer Care Travel Advisor

Manage bookings, itineraries, and travel disruptions for AmTrav, Perk’s business travel platform. Deliver policy-compliant, high-touch support to corporate travelers.

Descriere

  • Handle bookings and changes by phone, live chat, and email
  • Coordinate complex international trips across multiple cities and transport modes
  • Manage travel itineraries using proprietary software
  • Apply corporate travel policies, budgets, traveler tiers, and preferred vendor agreements
  • Provide concierge support to C-suite executives
  • Record traveler preferences, including aircraft type, hotel floor, and dietary needs
  • Track global events such as severe weather, strikes, and geopolitical developments
  • Reroute travelers proactively to support their safety
  • Resolve travel concerns before, during, and after each trip
  • Prioritize and address urgent travel disruptions
  • Keep booking requests accurate, targeting near-zero error rates
  • Help maintain strong Net Promoter Scores among corporate clients

Cerințe

  • Solve problems effectively under pressure
  • Find alternative solutions when travel plans change
  • Listen actively to travelers
  • Explain complex travel terminology in clear, simple terms
  • Communicate clearly and professionally in writing and conversation
  • Learn new SaaS platforms quickly and work comfortably with technology
  • Manage multiple browser tabs and tools at the same time
  • Be available to work one of the specified shifts
  • Complete eight weeks of immersive training, Monday through Friday, 8 AM–5 PM CST
  • Submit a resume in English

Beneficii

  • Equity ownership in Perk
  • 20 vacation days and 12 public holidays
  • Choice of three medical plans with company contributions
  • Health savings account available with an HDHP medical plan
  • Dental and vision coverage
  • Wellhub gym subscription starting on the first day
  • Life and disability insurance starting on the first day
  • Optional supplemental coverage plans
  • 401(k) plan with company matching contributions
  • Discounts on pet insurance through partners
  • Company events, including an annual summer party
  • Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
  • 12–16 weeks of paid parental leave
  • 16 paid volunteer hours per year
  • Up to 20 work-from-anywhere days per year
  • Four-week fully paid sabbatical after five years

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