Perk
Perk
1 001 – 5 000 Darbuotojai
H1B vizos rėmėjasKelionėsLogistikaSaaS
Perk yra kelionių ir logistikos sektoriaus SaaS įmonė, padedanti verslui vienoje platformoje valdyti komandiruotes ir išlaidas. Jos dirbtiniu intelektu pagrįstas produktas apima skrydžių, viešbučių, kelionių geležinkeliu ir automobilių rezervavimą, renginių valdymą, taisyklėmis grindžiamus tvirtinimus, automatizuotą išlaidų ir sąskaitų tvarkymą, įmonių korteles, mokėjimų apdorojimą ir išlaidų stebėjimą realiuoju laiku. Integruodamasi su finansų, personalo ir saugumo įrankiais, „Perk“ padeda finansų komandoms ir kelionių vadybininkams koordinuoti kelionių programas, geriau kontroliuoti verslo išlaidas ir sumažinti rankinio sutikrinimo poreikį.

Customer Care Travel Advisor

Manage bookings, itineraries, and travel disruptions for AmTrav, Perk’s business travel platform. Deliver policy-compliant, high-touch support to corporate travelers.

Aprašymas

  • Handle bookings and changes by phone, live chat, and email
  • Coordinate complex international trips across multiple cities and transport modes
  • Manage travel itineraries using proprietary software
  • Apply corporate travel policies, budgets, traveler tiers, and preferred vendor agreements
  • Provide concierge support to C-suite executives
  • Record traveler preferences, including aircraft type, hotel floor, and dietary needs
  • Track global events such as severe weather, strikes, and geopolitical developments
  • Reroute travelers proactively to support their safety
  • Resolve travel concerns before, during, and after each trip
  • Prioritize and address urgent travel disruptions
  • Keep booking requests accurate, targeting near-zero error rates
  • Help maintain strong Net Promoter Scores among corporate clients

Reikalavimai

  • Solve problems effectively under pressure
  • Find alternative solutions when travel plans change
  • Listen actively to travelers
  • Explain complex travel terminology in clear, simple terms
  • Communicate clearly and professionally in writing and conversation
  • Learn new SaaS platforms quickly and work comfortably with technology
  • Manage multiple browser tabs and tools at the same time
  • Be available to work one of the specified shifts
  • Complete eight weeks of immersive training, Monday through Friday, 8 AM–5 PM CST
  • Submit a resume in English

Privalumai

  • Equity ownership in Perk
  • 20 vacation days and 12 public holidays
  • Choice of three medical plans with company contributions
  • Health savings account available with an HDHP medical plan
  • Dental and vision coverage
  • Wellhub gym subscription starting on the first day
  • Life and disability insurance starting on the first day
  • Optional supplemental coverage plans
  • 401(k) plan with company matching contributions
  • Discounts on pet insurance through partners
  • Company events, including an annual summer party
  • Spring Health access to 12 therapy sessions and 12 coaching sessions for employees and loved ones
  • 12–16 weeks of paid parental leave
  • 16 paid volunteer hours per year
  • Up to 20 work-from-anywhere days per year
  • Four-week fully paid sabbatical after five years

Susiję darbai