Decagon
Decagon
11 – 50 Darbinieki
B2BMākslīgais intelekts
Decagon builds an enterprise generative AI platform for customer support. Its conversational AI agents help companies handle customer interactions and support workflows, bringing AI into the way businesses serve their customers. The company works in artificial intelligence and B2B software.

Staff Software Engineer, Enterprise Product

Lead full-stack development of Decagon’s enterprise AI agent platform, building scalable no-code tools, analytics, and workflows for customer experience teams.

Apraksts

  • Set technical direction for an enterprise platform that scales with customer growth and product features.
  • Lead complex initiatives from unclear requirements through product delivery.
  • Build AI-powered no-code tools for non-technical teams to create and manage advanced workflows.
  • Develop monitoring and analytics that help teams improve AI agents.
  • Work with customers and cross-functional partners to identify opportunities and validate product direction.
  • Mentor engineers and strengthen team practices through code reviews, technical design, and knowledge sharing.
  • Coordinate with Agent Software Engineering, Agent Product Management, core product, and design teams on workflows, requirements, designs, and launches.
  • Oversee projects and guide technical direction as the team expands.

Prasības

  • At least six years of experience building full-stack software products.
  • A record of influencing technical direction and strong product judgment.
  • Deep expertise in TypeScript, Python, or both.
  • Strong architecture and system design capabilities.
  • Experience designing abstractions and platforms for varied use cases.
  • Experience leading technical initiatives and building consensus across teams.
  • Ability to balance technical quality, rapid iteration, and customer needs.
  • Strong product intuition and experience turning user feedback into technical solutions.
  • Experience mentoring engineers and setting technical standards.
  • Experience building security-sensitive products, such as authentication and data access controls.
  • Experience building and scaling developer tools, APIs, platforms, or infrastructure products.
  • Familiarity with LLMs, AI agent systems, prompt engineering, or products built with AI capabilities.
  • Familiarity with asynchronous programming and scalable system development.
  • Experience with observability, data visualization, or analytics products.
  • Experience establishing technical standards, design patterns, or architectural principles adopted across teams.

Priekšrocības

  • Medical, dental, and vision coverage for employees and their families.
  • Life insurance and disability coverage.
  • Retirement plan, such as a 401(k) or pension.
  • Parental leave.
  • Fertility and family-building support through Carrot.
  • Monthly stipend for wellness, lifestyle, and work-life balance.
  • Daily office lunches and snacks.
  • Flexible vacation policy.
  • For UK employees, 25 days of statutory leave.
  • Equity.

Saistītās vakances

DMI (Digital Management, LLC)

Service Desk Analyst (Remote, United States) at DMI

DMI (Digital Management, LLC)

Serve as the first point of contact for federal application users, resolving routine support issues and routing complex tickets. Support DMI’s managed IT services operation.

Atvērt
Medavie

Bilingual Customer Service Representative (Remote, Canada)

Medavie

Support Canadian health insurance providers and members through a federal contact center, resolving inquiries remotely in English and French.

Atvērt
Verily

Customer Success Manager, Clinical Research Sites

Verily

Manage customer relationships, product adoption, retention, and renewals for Verily’s clinical trial management platform. Support healthcare and clinical research customers remotely across the United States.

Atvērt
Vatica Health

Director of Customer Success, Healthcare SaaS

Vatica Health

Lead strategic account success, retention, and growth for Vatica Health and Cozeva. Connect risk adjustment and quality solutions to enterprise healthcare priorities and measurable outcomes.

Atvērt
CargoSprint

Customer Success Representative – CargoSprint Platform

CargoSprint

Support CargoSprint’s digital cargo platform and VIP customers by resolving production issues and coordinating with engineering teams. Use customer insights and performance data to improve cargo systems, service processes, and client relationships.

Atvērt