Decagon builds an enterprise generative AI platform for customer support. Its conversational AI agents help companies handle customer interactions and support workflows, bringing AI into the way businesses serve their customers. The company works in artificial intelligence and B2B software.
Staff Software Engineer, Enterprise Product
Lead full-stack development of Decagon’s enterprise AI agent platform, building scalable no-code tools, analytics, and workflows for customer experience teams.
संयुक्त राज्य
कैलिफ़ोर्निया$2,00,000 – $4,00,000 / वर्ष
हाइब्रिडपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीफुल-स्टैक इंजीनियरसॉफ्टवेयर इंजीनियरविवरण
- Set technical direction for an enterprise platform that scales with customer growth and product features.
- Lead complex initiatives from unclear requirements through product delivery.
- Build AI-powered no-code tools for non-technical teams to create and manage advanced workflows.
- Develop monitoring and analytics that help teams improve AI agents.
- Work with customers and cross-functional partners to identify opportunities and validate product direction.
- Mentor engineers and strengthen team practices through code reviews, technical design, and knowledge sharing.
- Coordinate with Agent Software Engineering, Agent Product Management, core product, and design teams on workflows, requirements, designs, and launches.
- Oversee projects and guide technical direction as the team expands.
आवश्यकताएँ
- At least six years of experience building full-stack software products.
- A record of influencing technical direction and strong product judgment.
- Deep expertise in TypeScript, Python, or both.
- Strong architecture and system design capabilities.
- Experience designing abstractions and platforms for varied use cases.
- Experience leading technical initiatives and building consensus across teams.
- Ability to balance technical quality, rapid iteration, and customer needs.
- Strong product intuition and experience turning user feedback into technical solutions.
- Experience mentoring engineers and setting technical standards.
- Experience building security-sensitive products, such as authentication and data access controls.
- Experience building and scaling developer tools, APIs, platforms, or infrastructure products.
- Familiarity with LLMs, AI agent systems, prompt engineering, or products built with AI capabilities.
- Familiarity with asynchronous programming and scalable system development.
- Experience with observability, data visualization, or analytics products.
- Experience establishing technical standards, design patterns, or architectural principles adopted across teams.
लाभ
- Medical, dental, and vision coverage for employees and their families.
- Life insurance and disability coverage.
- Retirement plan, such as a 401(k) or pension.
- Parental leave.
- Fertility and family-building support through Carrot.
- Monthly stipend for wellness, lifestyle, and work-life balance.
- Daily office lunches and snacks.
- Flexible vacation policy.
- For UK employees, 25 days of statutory leave.
- Equity.