Stash
Stash
Stash ir uz ASV vērsts finanšu tehnoloģiju uzņēmums, kas dibināts 2015. gadā un vienā patērētājiem paredzētā platformā apvieno ieguldīšanu un digitālo banku pakalpojumus. Uzņēmuma pakalpojumi ietver ieguldīšanu akcijās un ETF, individuālos brokeru kontus, pensiju un aizbildniecības kontus, kā arī mobilo banku pakalpojumus ar Stock-Back® karti, kas lietotājiem nodrošina akciju atlīdzības par atbilstošiem pirkumiem. Stash atbalsta finanšu izglītību arī ar Stash101 palīdzību un koncentrējas uz to, lai palīdzētu klientiem veidot ilgtermiņa ieguldīšanas paradumus, kas saistīti ar viņu interesēm. Uzņēmums apkalpo patērētājus ar 201–500 darbinieku komandu un darbojas finanšu, finanšu tehnoloģiju un tieši patērētājiem paredzētu finanšu pakalpojumu jomā.

Fraud and Disputes Operations Associate - Stash, Hybrid New York

Investigate card, ACH, and deposit disputes for Stash, a fintech company focused on simplifying investing. Manage chargebacks, assess suspicious activity, and make accurate fraud decisions within regulatory and network deadlines.

Apraksts

  • Investigate card and ACH disputes under Reg E, Mastercard, and debit network requirements
  • Resolve disputes within applicable regulatory deadlines
  • Oversee the full chargeback lifecycle while reducing financial losses
  • Review and adjudicate remote deposit capture checks, returns, and adjustments
  • Analyze suspicious account activity, high-risk transaction patterns, and customer demographics to detect and mitigate fraud
  • Turn complex data into well-supported fraud and dispute decisions
  • Record findings in clear, concise investigative summaries
  • Support collaboration, continuous improvement, and effective risk management
  • Apply emerging technologies, including AI, to improve processes and decision accuracy

Prasības

  • Bring 3–5 years of experience processing mobile deposits and investigating and resolving debit card and ACH disputes
  • Demonstrate expert knowledge of consumer payment regulations, including Reg E, Nacha, and card and network rules
  • Have proven experience resolving transaction disputes and managing chargebacks under applicable regulatory and network requirements
  • Consistently meet strict regulatory and network deadlines while maintaining quality and accuracy
  • Understand risk management principles and internal controls
  • Analyze transaction histories, behavioral patterns, and customer demographics to identify anomalous or fraudulent activity
  • Evaluate incomplete or conflicting information and produce clear, logical, accurate determinations
  • Experience using AI tools is recommended
  • Be highly detail-oriented, organized, and proficient in written English
  • Write objective, audit-ready investigative summaries
  • Prioritize effectively in a fast-paced work environment
  • Contribute proactively to teamwork, risk management, knowledge sharing, and process improvement

Priekšrocības

  • Total rewards package including salary, equity, and health care coverage
  • Complimentary Stash+ account subscription
  • Flexible hybrid work arrangement combining remote work with collaboration at the New York City office
  • Flexible paid time off
  • Stipend for work-from-home equipment
  • Home internet subsidy
  • Paid parental leave for birth-giving and non-birth-giving parents in primary and secondary caregiver roles
  • Enhanced health and wellness support through One Medical and Maven Health

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