Stash
Stash
Stash अमेरिका-केंद्रित एक फिनटेक कंपनी है, जिसकी स्थापना 2015 में हुई थी। यह एक ही उपभोक्ता प्लेटफ़ॉर्म पर निवेश और डिजिटल बैंकिंग को जोड़ती है। इसकी सेवाओं में स्टॉक और ETF में निवेश, व्यक्तिगत ब्रोकरेज खाते, रिटायरमेंट और कस्टोडियल खाते, तथा Stock-Back® Card के माध्यम से मोबाइल बैंकिंग शामिल हैं। यह कार्ड पात्र खरीदारी से जुड़े स्टॉक पुरस्कार प्रदान करता है। Stash, Stash101 के माध्यम से वित्तीय शिक्षा का भी समर्थन करता है और ग्राहकों को उनकी रुचियों के आधार पर दीर्घकालिक निवेश की आदतें विकसित करने में मदद करने पर ध्यान केंद्रित करता है। कंपनी 201–500 कर्मचारियों की टीम के माध्यम से उपभोक्ताओं को सेवाएँ देती है और वित्त, फिनटेक तथा प्रत्यक्ष-से-उपभोक्ता वित्तीय सेवाओं के क्षेत्रों में काम करती है।

Fraud and Disputes Operations Associate - Stash, Hybrid New York

Investigate card, ACH, and deposit disputes for Stash, a fintech company focused on simplifying investing. Manage chargebacks, assess suspicious activity, and make accurate fraud decisions within regulatory and network deadlines.

विवरण

  • Investigate card and ACH disputes under Reg E, Mastercard, and debit network requirements
  • Resolve disputes within applicable regulatory deadlines
  • Oversee the full chargeback lifecycle while reducing financial losses
  • Review and adjudicate remote deposit capture checks, returns, and adjustments
  • Analyze suspicious account activity, high-risk transaction patterns, and customer demographics to detect and mitigate fraud
  • Turn complex data into well-supported fraud and dispute decisions
  • Record findings in clear, concise investigative summaries
  • Support collaboration, continuous improvement, and effective risk management
  • Apply emerging technologies, including AI, to improve processes and decision accuracy

आवश्यकताएँ

  • Bring 3–5 years of experience processing mobile deposits and investigating and resolving debit card and ACH disputes
  • Demonstrate expert knowledge of consumer payment regulations, including Reg E, Nacha, and card and network rules
  • Have proven experience resolving transaction disputes and managing chargebacks under applicable regulatory and network requirements
  • Consistently meet strict regulatory and network deadlines while maintaining quality and accuracy
  • Understand risk management principles and internal controls
  • Analyze transaction histories, behavioral patterns, and customer demographics to identify anomalous or fraudulent activity
  • Evaluate incomplete or conflicting information and produce clear, logical, accurate determinations
  • Experience using AI tools is recommended
  • Be highly detail-oriented, organized, and proficient in written English
  • Write objective, audit-ready investigative summaries
  • Prioritize effectively in a fast-paced work environment
  • Contribute proactively to teamwork, risk management, knowledge sharing, and process improvement

लाभ

  • Total rewards package including salary, equity, and health care coverage
  • Complimentary Stash+ account subscription
  • Flexible hybrid work arrangement combining remote work with collaboration at the New York City office
  • Flexible paid time off
  • Stipend for work-from-home equipment
  • Home internet subsidy
  • Paid parental leave for birth-giving and non-birth-giving parents in primary and secondary caregiver roles
  • Enhanced health and wellness support through One Medical and Maven Health

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