„Bank of America“ yra pasaulinė finansų įstaiga, veikianti bankininkystės, finansų ir finansinių technologijų srityse. Jos paslaugos apima asmeninę bankininkystę, paramą mažosioms įmonėms, turto valdymą, investicines paslaugas ir galimybę privatiems asmenims, įmonėms bei institucijoms pasiekti kapitalo rinkas. Įmonė taip pat daug dėmesio skiria atsakingam augimui, kurį skatina tvarus finansavimas, įvairovės iniciatyvos ir bendruomenių plėtros programos.
Lead Site Reliability Engineer, Dynatrace
Lead Dynatrace monitoring for Bank of America’s financial services infrastructure, supporting observability, incident response, integrations, and platform performance.
Aprašymas
- Manage and improve Dynatrace monitoring across the environment.
- Deploy, configure, and upgrade OneAgent and ActiveGate.
- Track Dynatrace environment health and performance, addressing issues proactively.
- Investigate incidents involving monitoring, integrations, and data collection.
- Work with application, infrastructure, and DevOps teams to onboard services and expand monitoring coverage.
- Build dashboards, alerts, synthetic monitors, and management zones.
- Keep Dynatrace configuration, operational, and troubleshooting documentation current.
- Follow Dynatrace product updates, recommended practices, and new features.
- Take part in the on-call rotation and provide after-hours support when needed.
Reikalavimai
- At least two years supporting Dynatrace or a comparable application performance monitoring platform, such as AppDynamics or New Relic.
- Strong knowledge of Dynatrace architecture, including OneAgent, ActiveGate, and Cluster components.
- Experience deploying and managing monitoring agents on Linux and Windows servers.
- Familiarity with AWS, Azure, Google Cloud Platform, Kubernetes, and Docker.
- Skill in using Dynatrace to diagnose application and infrastructure performance issues.
- Experience connecting Dynatrace with ITSM, alerting, and automation tools such as ServiceNow, Splunk, and PagerDuty.
- PowerShell, Bash, and Python scripting skills are a plus.
- Strong communication, documentation, and teamwork skills.
- A bachelor’s degree in computer science, information technology, or a related field is preferred; equivalent experience may be considered.
- Dynatrace Associate or Professional certification is preferred.
- Experience with Dynatrace synthetic and log monitoring and custom metric ingestion is preferred.
- Knowledge of ITIL processes and incident management practices is preferred.
- Able to join an on-call rotation and provide after-hours support as needed.
Privalumai
- Affordable, competitive, flexible benefits.
- Resources for physical, emotional, and financial wellness.
- Opportunities to learn, develop, and contribute.
- Eligible for an annual discretionary incentive plan.
- Paid time off.
- Employee resources and support.