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GLORY
GLORY
5 001 – 10 000 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
GLORY kuria grynųjų pinigų technologijų sprendimus finansų įstaigoms, mažmeninės prekybos įmonėms, lošimų verslams ir grynųjų pinigų pervežimo operatoriams. Įmonės sprendimų portfelį sudaro grynųjų pinigų perdirbimo įrenginiai, savitarnos kioskai, prekybos vietų sistemos ir grynųjų pinigų valdymo priemonės, skirtos automatizuoti tvarkymo procesus parduotuvėse, grynųjų pinigų centruose ir visoje mažmeninės prekybos grynųjų pinigų grandinėje. Įmonė siekia padėti organizacijoms efektyviau ir saugiau valdyti grynuosius pinigus, kartu užtikrinant nuoseklų klientų aptarnavimą ir veiklos efektyvumą.
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Field Service Technician – Buffalo, NY (Hybrid)

Provide field service for GLORY cash-handling equipment at customer locations throughout Buffalo and nearby areas. Troubleshoot electromechanical systems, complete installations and upgrades, and maintain strong customer communication.

USJungtinės ValstijosNYNiujorkas
25 $ – 32 $ / valanda
HibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųLauko inžinierius

Aprašymas

  • Own the full customer service experience and provide attentive care to clients
  • Independently troubleshoot and repair high-speed cash-handling equipment
  • Promote and maintain customer satisfaction
  • Identify system faults and complete necessary repairs
  • Keep customers informed throughout maintenance work and system downtime
  • Perform machine installations, Engineering Change Notices related to system upgrades, and hardware and software upgrades
  • Maintain accurate control of assigned parts and tools
  • Stay informed about technical and functional updates to GLORY equipment
  • Follow all applicable safety policies and procedures
  • Complete required Environmental Health and Safety training
  • Report job-site accidents involving injury or property damage promptly
  • Handle additional duties that fall within the scope of the role
  • Report to the District Service Manager
  • Travel each day from home to customer locations in a company van
  • Deliver service across Buffalo, New York, and surrounding areas

Reikalavimai

  • Currently pursuing or having completed professional training in electromechanics, electrical engineering, or a comparable field experience
  • Related certifications in mechanics, electronics, automation, or data processing are preferred
  • Strong customer service and communication abilities
  • Practical computer skills, including Microsoft Office, network navigation, and email
  • A logical approach to troubleshooting, including isolating faults to the PCB or component level
  • Ability to interpret electrical schematics, logic diagrams, and mechanical drawings
  • Understanding of AC/DC power distribution and digital and analog circuitry
  • Experience servicing high-speed paper-handling equipment, ATMs, or copiers; ATM or copier experience is preferred
  • Three to five years of technical field service repair experience is preferred
  • Valid driver's license
  • Ability to lift up to 50 pounds without assistance
  • Ability to remain seated or standing for extended periods and frequently kneel, bend, squat, sit, and twist
  • Willingness to work at customer locations such as financial institutions, casinos, truck stops, recreational parks, and retail stores
  • Availability for rotating weekend and holiday coverage
  • Availability for an on-call rotation, generally once every three to five weeks, including evenings and weekends
  • Ability to drive to customer locations during working hours
  • Willingness to make occasional trips outside the assigned territory, including air and overnight travel
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision
  • Must live within the assigned territory or be willing to relocate; relocation assistance is not provided

Privalumai

  • Fidelity 401(k) plan with a 2.5% base contribution and an employer match of 3% on employee contributions up to 6%
  • Three Blue Cross Blue Shield medical plan options
  • MDLive 24/7 virtual doctor and nurse line
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account and dependent care benefits
  • Voluntary life insurance
  • Employer-paid basic life insurance and accidental death and dismemberment coverage
  • Employer-paid short- and long-term disability coverage plus an Employee Assistance Program
  • Paid vacation beginning with prorated first-year hours and increasing with tenure
  • Paid sick leave in accordance with city and state requirements
  • Nine to eleven paid holidays, depending on start date
  • Paid parental leave
  • Professional development support
  • Education assistance
  • Adoption assistance
  • Legal services and identity theft protection plans
  • Eligibility for an annual bonus
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for eligible positions
  • Relocation assistance is not provided

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