Thuma — мұқият ойластырылып жасалған жатын бөлме жиһаздары мен үйге қажетті заттарға бағытталған бөлшек сауда және электрондық коммерция бренді. Оның топтамасына кереуеттер, матрастар, комодтар, сөрелер, тумбалар, отыратын жиһаздар, төсек-орын жабдықтары, жуынатын бөлмеге арналған өнімдер, кілемдер және Classic Bed пен Hybrid Mattress сияқты жатын бөлмеге арналған басқа да керек-жарақтар кіреді. Компания берік әрі тұрақты материалдар мен ескірмейтін дизайнға басымдық беріп, талғаммен таңдалған, жоғары эстетикасы бар жиһазды бағалайтын клиенттерге қызмет көрсетеді. Thuma сонымен қатар Нью-Йорк қаласындағы офлайн флагмандық дүкенінде тәжірибе алуды және сатып алушыларға үйлеріне лайық өнімдерді таңдауға көмектесетін виртуалды кеңес беру кездесулерін ұсынады.
Director of Home Delivery — San Francisco Hybrid
Lead Thuma’s white-glove delivery operation, carrier strategy, and outbound logistics network. Improve transportation efficiency while protecting the premium furniture customer experience.
Америка Құрама Штаттары
Калифорния150 000 $ – 185 000 $ / жыл
АраласТолық жұмыс күніЖетекшіҚажетті Тіл: ағылшын тіліДиректорСипаттама
- Own Thuma’s outbound logistics strategy and costs across parcel, freight, and white-glove delivery
- Manage executive relationships with carrier partners and lead quarterly business reviews
- Enforce carrier performance standards and service accountability
- Advocate for a consistent, high-quality delivery experience across customer touchpoints
- Establish delivery SOPs and partner with Customer Experience to eliminate root causes
- Lead carrier negotiations, RFPs, and contract renewals
- Reduce shipping costs while meeting or improving delivery quality targets
- Manage outbound KPIs spanning delivery quality, damage, transit time, cost per order, SLA attainment, and satisfaction
- Evaluate, onboard, and scale carriers and capabilities as the delivery network grows
- Optimize middle-mile operations through lane consolidation, multi-stop routing, and carrier mix decisions
- Reduce transit damage in partnership with Packaging, Product, and carrier teams
- Apply TMS, AI, and automation tools to improve rating, routing, reporting, and workflows
- Deliver executive-ready reporting on outbound quality and transportation spend
- Build, coach, and develop a strong outbound logistics team
- Promote accountability, cost discipline, analytical decision-making, and continuous improvement
- Collaborate with Distribution and Delivery, Fulfillment Operations, Customer Experience, Finance, Retail, and executive leaders
Талаптар
- At least 10 years of experience in outbound logistics, transportation, or supply chain, including substantial big-and-bulky home furnishings delivery experience
- Hands-on experience building or managing white-glove, final-mile delivery networks across multiple markets and providers
- At least four years of people leadership experience, including coaching and developing managers
- Demonstrated success negotiating carrier RFPs, rates, and contract renewals to lower costs and improve service
- Experience managing annual transportation budgets with responsibility for cost and quality results
- Strong understanding of parcel, LTL, middle-mile freight, and final-mile economics, including surcharges, dimensional pricing, and accessorials
- Outstanding analytical capability
- Advanced Excel skills and proficiency with reporting and business intelligence tools
- Ability to create models and turn analysis into operational decisions
- Experience applying AI and automation to logistics workflows is a strong plus
- Excellent communication and executive presentation skills
- Ability to influence senior leaders and cross-functional stakeholders
- Experience with direct-to-consumer, premium, or design-led brands is preferred
- Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed
Артықшылықтар
- 401(k) plan with company matching on contributions up to 6%
- Medical, dental, and vision insurance with substantial employer contributions
- Fully paid parental leave
- Company-sponsored One Medical and WellHub memberships
- Employee stock option plan
- Flexible working hours
- Flexible paid time off
- Hybrid work model
- 13 company holidays annually
- 40% discount on nearly all Thuma products
- $100 monthly cell phone stipend
- Up to $150 monthly commute reimbursement
- Complimentary Thuma product credit worth up to $3,000 upon joining