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Gruve
Gruve
201 – 500 Employees
Artificial IntelligenceCybersecurityEnterprise
Gruve is an enterprise technology company focused on helping organizations adopt and operate AI securely. It designs, builds, and manages AI-ready data center networks, including GPU-rich computing environments, while delivering enterprise AI services such as large language model deployments and advanced analytics. Gruve also provides network automation, cybersecurity advisory and managed security services, workload migration, platform modernization, customer experience automation, AI teammates, and applied data strategy. Its work supports large organizations as they develop, deploy, and scale AI systems and modernize the infrastructure behind them.
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Technical Support Engineer – India (Remote)

Provide technical support for Gruve’s networks, systems, and wireless infrastructure in a remote India-based role. Troubleshoot connectivity, monitor performance, and support 4G/5G technologies.

INIndiaRemoteFull-timeJuniorMiddleEnglish RequiredSupport Engineer
DNSFirewallsServiceNowSwitchingTCP/IPVoIP

Description

  • Maintain reliable, high-performing system and network services
  • Diagnose wireless devices, including access points and switches
  • Monitor installed systems and infrastructure to support availability and reliability
  • Assess platform behavior and propose improvements to systems and infrastructure
  • Configure and troubleshoot routing, switching, firewalls, networking, and security systems
  • Administer IP addresses and resolve support tickets within defined SLAs
  • Manage and troubleshoot Active Directory, DHCP, and DNS
  • Support 4G/5G LTE and other wireless technologies
  • Create and maintain detailed technical documentation
  • Develop and supervise the rollout of internal and external policies
  • Lead and contribute to technical sessions
  • Coordinate projects involving multiple organizations
  • Oversee technical implementation and troubleshooting discussions

Requirements

  • Solid understanding of routing, switching, LAN/WAN, VLAN, BGP, security, and system performance management
  • Experience using ServiceNow, Salesforce, Jira Service Management, Microsoft platforms, Slack, and Nagios
  • Foundational knowledge of networking, servers, LAN, WAN, and wireless networks
  • Working knowledge of routing and switching protocols and technologies, including TCP/IP, PPP, Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, firewalls, LAN, and WAN
  • Strong ability to configure systems and troubleshoot technical issues
  • Proficiency in IP address administration and SLA-based ticket resolution
  • Experience managing and troubleshooting Active Directory, DHCP, and DNS
  • Experience providing technical support for 4G/5G LTE and wireless technologies
  • CCNA, CCNP, or CCIE certification is an advantage
  • Open to fresh graduates and candidates with 1–2 years of relevant experience
  • Willingness to work 24/7 rotational shifts, including nights and weekends
  • BE/B.Tech, MCA, or master’s degree
  • Excellent written and spoken English communication
  • Effective collaboration and teamwork skills

Benefits

  • Work in a fast-moving environment supported by strong customer and partner relationships
  • Join a workplace focused on innovation, collaboration, and ongoing learning
  • Be part of a diverse and inclusive organization
  • Work for an equal opportunity employer

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