Community Sports Partners
Community Sports Partners
11 – 50 Employees
B2CSports
Community Sports Partners operates premium indoor and outdoor sports facilities and community programs in Mississauga, Ontario. Its venues include professional-grade turf fields, gymnasiums, LED lighting, bleachers, and supporting amenities for sports such as soccer, rugby, field hockey, basketball, and volleyball. The organization serves youth and adult athletes through programs and leagues including SportStars, HoopStars, Mississauga Soccer, and Volleyball Mississauga. It also coordinates facility rentals, tournaments, and training bookings through an online reservation system and the RecRivals app, which provides real-time availability and reservation management. Its primary facilities are located at Applewood Heights and Gordon Graydon.

Sports Sales Coordinator, Email and SMS

Coordinate email and SMS marketing for Community Sports Partners to increase facility bookings and pickup-game participation. Manage campaigns, sales follow-up, and remote game operations across Latin America.

Description

  • Plan and send email and SMS campaigns promoting facility bookings, pickup games, registrations, and relevant offers.
  • Segment audiences by location, sport, interests, booking history, and engagement.
  • Build and refine welcome, lead follow-up, booking recovery, reminder, repeat-booking, and win-back automations.
  • Write clear English copy and adapt brand assets for mobile-friendly emails.
  • Check audiences, dates, time zones, prices, links, personalization, and suppression rules before launch.
  • Monitor delivery issues, bounces, complaints, and opt-outs; maintain consent records and healthy contact lists.
  • Test messaging, timing, offers, and customer journeys; report enquiries, bookings, repeat participation, revenue, and engagement.
  • Keep facility inventory, availability, capacity, and approved pricing accurate.
  • Handle sports-space enquiries, recommend available options, prepare approved quotes, and follow through to booking and payment.
  • Manage the sales pipeline, record commitments, and pursue renewals and repeat bookings.
  • Confirm availability and exceptions with operations before making promises; escalate issues beyond assigned authority.
  • Create and update pickup-game listings.
  • Track registrations and capacity, using targeted outreach to fill open places.
  • Coordinate with local hosts and venue contacts.
  • Handle player questions and waitlists, and communicate approved changes.
  • Refer cancellation, refund, or safety decisions to the appropriate manager.
  • Track attendance, feedback, and repeat participation to improve future games.

Requirements

  • Practical experience creating email campaigns and automations.
  • Hands-on experience with SMS marketing.
  • Strong written and spoken English for conversations with North American customers.
  • Confidence following up with leads, explaining offers, and requesting bookings.
  • Careful attention to schedules, prices, customer records, and competing deadlines.
  • Experience with a CRM and an email or SMS platform such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.
  • Ability to use spreadsheets and reports to assess conversion, bookings, and campaign performance.
  • Reliable communication and willingness to own the next step until an issue is resolved.
  • Availability to work evenings and weekends on Toronto/Eastern time.
  • Experience in sports, venue bookings, inside sales, event coordination, customer service, or ecommerce retention is helpful.
  • Completion of the Culture Index survey.
  • Completion of the Criteria GAME assessment in English.

Benefits

  • Remote work from Latin America.
  • Expected variable commissions of US$500–US$1,000.
  • Expected total compensation of US$1,300–US$2,000 per month.
  • Flexible weekly schedule agreed before hiring.
  • Required assessments are provided as standard parts of the application.

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