EDETEK Inc.
EDETEK Inc.
201 – 500 Employees
ConsultingHealthcareLogistics
EDETEK Inc. develops digital clinical platforms for the healthcare and life sciences sector. Its CONFORM™ eClinical Suite supports clinical development through an integrated R&D cloud environment designed to improve collaboration, strengthen data quality, and streamline regulatory submissions. The company also provides clinical data management, biostatistics, programming, and clinical informatics services, combining configurable technology with specialized expertise for clinical trial teams.

Senior Microsoft 365 Collaboration and Messaging Engineer - Washington Hybrid

EDETEK Inc. seeks a senior engineer to architect, administer, integrate, and support Exchange Online, Microsoft Teams, and enterprise messaging services. The role leads Tier 3 troubleshooting, security and compliance support, automation, and collaboration technology projects in a hybrid Washington setting.

Description

  • Act as a senior technical authority for the architecture, engineering, integration, administration, and Tier 3 support of Microsoft 365 collaboration services, with a primary focus on Exchange Online and Microsoft Teams.
  • Design, integrate, troubleshoot, and support Microsoft 365 services across cloud, on-premises, networking, security, and third-party environments.
  • Manage end-to-end inbound and outbound mail flow, including routing, SMTP, connectors, DNS and MX records, DMARC, S/MIME, mail gateways, and system integrations.
  • Resolve complex Exchange Online, Teams, email, Microsoft 365 application, connectivity, configuration, and integration issues through Tier 3 support and escalation handling.
  • Lead integrations between Microsoft 365 and non-Microsoft 365 applications, SaaS and cloud platforms, vendors, and enterprise systems.
  • Investigate collaboration-service connectivity and performance problems while coordinating resolution with network and infrastructure subject-matter experts.
  • Lead projects involving new Microsoft 365 features, services, integrations, and architectural changes within a large enterprise environment.
  • Apply PowerShell and Microsoft 365 administration and automation tools to troubleshoot problems, automate recurring work, monitor services, and support enterprise operations.
  • Create and maintain technical documentation, architecture diagrams, implementation plans, configuration records, troubleshooting procedures, and related technical materials.
  • Explain complex technical concepts clearly to technical teams, leadership, customers, vendors, and other stakeholders.

Requirements

  • Senior-level practical experience engineering and supporting Microsoft 365 collaboration and messaging environments.
  • Thorough understanding of end-to-end email delivery and messaging architecture.
  • Advanced hands-on expertise with Exchange Online, Microsoft Teams, enterprise email, and messaging architecture.
  • Working knowledge of SMTP, connectors, DNS and MX records, DMARC, S/MIME, mail gateways, and integrations with enterprise applications and external SaaS platforms.
  • Understanding of how Microsoft 365 cloud services depend on on-premises infrastructure, networking, identity and security services, SaaS platforms, vendors, and enterprise applications.
  • Networking expertise sufficient to investigate collaboration-service connectivity and performance issues.
  • Hands-on experience with Microsoft 365 security and compliance tools, including Microsoft Purview, Defender, Conditional Access, Data Loss Prevention, eDiscovery, Audit, retention policies, records management, and information governance.
  • Experience with PowerShell and other Microsoft 365 administration and automation tools.
  • Strong written and verbal communication abilities.
  • Bachelor’s degree in computer science, information technology, or a related field.
  • At least 10 years of relevant professional experience.
  • Preferred experience includes Google Workspace, Proofpoint Archive, Power BI, Power Apps and Power Automate, Google Vault, AppScript, Google Cloud Console, email-platform migrations, and advanced SharePoint Online expertise.

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