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TD
TD
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TD is a major North American bank serving individuals, businesses, and institutional clients through personal and business banking, insurance, wealth management, and securities services. Its broad operating model supports career opportunities across banking and finance, with roles spanning different regions and areas of expertise. TD also emphasizes sustainability, diversity, equity, inclusion, and community impact, shaping a workplace culture centered on care, respect, and employee growth.
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Senior Issue Management Coordinator at TD (Remote)

Lead fraud, KYC, and compliance remediation at TD in a senior remote role. Oversee operational teams, corrective action plans, risk controls, and regulatory readiness.

USUnited StatesFLFloridaMEMaineNJNew JerseyNCNorth CarolinaSCSouth CarolinaRemoteFull-timeSeniorLeadEnglish RequiredGeneral

Description

  • Support oversight of fraud prevention, insider threats, and Know Your Customer (KYC) activities
  • Coordinate compliance issue remediation and corrective action plans
  • Work with business lines and second-line-of-defense teams to drive accountability and restore compliance
  • Manage a departmental unit within Collection/Fraud Operations
  • Oversee supervisors and exempt and non-exempt employee teams
  • Provide leadership, mentoring, and coaching through subordinate supervisors
  • Set goals and objectives for routine operations and special projects
  • Create plans to manage operational performance and achieve near- and long-term objectives
  • Track completion of goals, objectives, and deadlines
  • Investigate and resolve issues affecting multiple operational and corporate areas
  • Delegate responsibilities and authority to improve performance, responsiveness, and efficiency
  • Track progress against goals and project milestones
  • Coordinate operational communications with internal and external groups
  • Create policy and procedure changes that strengthen communication
  • Lead and develop employees, advising on staffing, appraisals, salary recommendations, promotions, and terminations
  • Assess policies and recommend and implement approved enhancements
  • Support bank conversions through project-plan maintenance, task completion, and function migrations
  • Maintain compliance with applicable state and federal regulations, risk requirements, and corporate standards
  • Help achieve satisfactory audit and examination results
  • Create and execute strategic plans while providing leadership and corporate direction
  • Implement unit changes and reorganizations to improve operational performance and efficiency
  • Help establish operational goals and meet performance standards

Requirements

  • Bachelor’s degree or equivalent experience
  • At least seven years of related experience
  • Operational management experience in the relevant operational area
  • Deep knowledge of principles, practices, policies, and procedures for the managed operations
  • Strong leadership, delegation, coaching, and mentoring abilities
  • Strong problem-solving and conflict-resolution skills
  • Excellent written and verbal communication skills
  • Deep knowledge of applicable banking rules and policies
  • Ability to prioritize competing demands and make sound decisions inside and outside established policy
  • Ability to create policies and procedures that address current and anticipated business-environment changes
  • Experience managing issues across the full Issue Management Lifecycle: identification, assessment, remediation, validation, and closure
  • Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight
  • Proven ability to conduct and lead root-cause analyses
  • Ability to collaborate across business, compliance, risk, operations, audit, legal, and technology functions
  • Strong analytical and critical-thinking skills
  • Experience leading and coordinating projects and strategic initiatives
  • Working knowledge of regulatory expectations, audit processes, and financial-services risk management
  • Ability to turn complex issues into clear, concise documentation for executives
  • Strong data interpretation, reporting, and presentation skills
  • Demonstrated executive presence
  • Strong organizational-management skills
  • Ability to build relationships, encourage collaboration, and establish accountability
  • Self-directed, detail-oriented professional with sound judgment and the ability to work independently
  • Availability for occasional domestic travel; international travel is not required

Benefits

  • Eligibility for variable compensation and incentive awards, including cash and/or equity awards
  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
  • Banking benefits and discounts
  • Career development opportunities
  • Reward and recognition programs
  • Regular career, development, and performance discussions
  • Access to an online learning platform
  • Mentoring programs
  • Training and onboarding sessions
  • Competitive benefits plan

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