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Rochester Midland Corporation
Rochester Midland Corporation
201 – 500 Employees
Food & BeverageHealthcareLogistics
Founded in 1888, Rochester Midland Corporation develops chemical products and services for sanitation, cleaning, and water management. Its work includes food plant sanitation, biomedical research, food safety, and facility hygiene, serving organizations across food and beverage, healthcare, and logistics. The company describes its approach as centered on environmental stewardship and customer partnership.
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Senior Field Service Engineer, Water Treatment — Santa Ana, CA

Support customer water treatment and food sanitation systems through equipment troubleshooting, user training, and technical service. Help improve system performance while contributing to customer satisfaction and repeat business.

USUnited StatesCACalifornia
$85,000 – $100,000 / year
On-siteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Advise customers on applications to help achieve optimal performance.
  • Support new installations and equipment calibration, including remote monitoring and chemical feed technology.
  • Service mechanical systems and maintain the performance and reliability of pumps, piping, chemical feed systems, storage tanks, and connected equipment.
  • Build customer and stakeholder relationships in partnership with the sales account manager.
  • Provide technical training to customers as needed.
  • Spot potential business opportunities and pass sales leads to the appropriate teams.
  • Prepare detailed customer service reports using RMC tools and policies.
  • Maintain company-owned tools, instruments, safety equipment, and vehicles.
  • Complete administrative tasks, including foundational skills and safety training.
  • Manage inventory and supplies needed at customer sites.
  • Meet service KPIs for safety, productivity, and customer satisfaction.
  • Maintain safe operating conditions in line with RMC and customer policies and procedures.
  • Carry out other similar or related duties as needed.

Requirements

  • Bachelor’s degree in chemistry, engineering, or a related field.
  • Valid driver’s license.
  • At least five years of maintenance and water treatment experience.
  • Expert knowledge of food and water treatment fundamentals, practices, and terminology.
  • Strong presentation, verbal, and written communication skills.
  • In-depth knowledge of cooling, boilers, wastewater, and food sanitation.
  • Proficiency with monitoring and diagnostic tools.
  • Ability to create professional customer presentations using Microsoft Office.
  • Proficiency with CRM software.
  • Analytical problem-solving skills.
  • Planning, prioritization, and time management skills.
  • Ability to work independently.
  • Ability to succeed in a fast-paced environment.
  • Quality-conscious and detail-oriented approach.
  • Teamwork and transparent communication.
  • Ability to sit or stand for extended periods.
  • Ability to lift or move up to 60 pounds by hand and 300 pounds using a hand truck.
  • Ability to climb stairs and ladders.
  • Visual acuity to use computers and electronic devices.
  • Availability for extra hours and some travel as needed.

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