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American Family Insurance
American Family Insurance
B2CFinanceInsurance
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
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Senior Engineering Manager (Hybrid) – Madison or Boston

Lead enterprise infrastructure, cloud, and software delivery for American Family Insurance. Own cross-functional teams, technology roadmaps, budgets, and service performance.

USUnited StatesMAMassachusettsWIWisconsin
$131,000 – $220,000 / year
HybridFull-timeSeniorEnglish RequiredEngineering Manager
Cloud

Description

  • Deliver software solutions aligned with business needs
  • Build and manage relationships across IT and business stakeholder groups
  • Form and lead cross-functional teams supporting client initiatives
  • Define implementation plans, resource requirements, timelines, and costs
  • Identify, manage, and resolve project risks and operational issues
  • Evaluate work quality and confirm deliverables meet client expectations
  • Develop technology roadmaps and architect solutions for business priorities
  • Oversee the design, development, engineering, implementation, and operation of servers, infrastructure, networks, websites, and telecommunications services
  • Manage product roadmaps and prioritized backlogs
  • Balance user needs, business goals, resource capacity, and technical feasibility
  • Monitor the performance and availability of cloud and internal services
  • Coordinate cloud and end-user service implementations to meet schedule and budget targets
  • Promote a collaborative, inclusive, and performance-oriented workplace
  • Set objectives, provide coaching and feedback, complete performance reviews, and support employee growth
  • Participate in divisional or departmental leadership and communicate organizational mission, values, policies, and practices

Requirements

  • Proven leadership in a shared-services environment serving multiple IT customers and stakeholder groups
  • Strong knowledge of enterprise infrastructure, including print, storage, and correspondence platforms
  • Ability to uncover opportunities to optimize enterprise operations
  • Ability to prioritize work and manage competing demands effectively
  • Ability to establish KPIs for measuring system performance and outcomes
  • Commitment to reducing overhead and complexity while supporting self-managing, agile delivery
  • Strong budgeting and financial management capabilities
  • Clear communication, presentation, and interpersonal skills
  • Knowledge of enterprise document printing and storage is preferred
  • Insurance industry knowledge is advantageous
  • Sponsorship is not considered unless the posting specifically states otherwise
  • Residence within approximately 35–50 miles of Madison, Wisconsin, or Boston, Massachusetts
  • Availability to work from the office at least 10 days each month
  • Successful completion of applicable background checks
  • Willingness to sign a non-disclosure agreement

Benefits

  • Relocation assistance may be available for eligible candidates
  • Medical, dental, vision, and wellbeing benefits
  • 401(k) contribution
  • Pension plan
  • Annual incentive opportunity
  • Nine paid holidays
  • Paid time off program with 23 days accrued annually for full-time employees
  • Student loan repayment program
  • Paid family leave
  • New employee orientation during the first week
  • Reasonable accommodation support for qualified individuals

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