Santander
Santander
Santander is an international banking group serving retail, commercial and corporate customers across Europe and the Americas. Its business spans everyday banking, consumer and private finance, corporate and investment banking, asset management and merchant payments through platforms such as Getnet. The organization also invests in digital banking and AI-led initiatives, while maintaining a focus on sustainability, financial inclusion and investor services. Its broad operating model brings together teams working across financial products, technology, payments and banking operations.

Senior Cutover and Control Tower Lead – Customer and Product Data Migration, London Hybrid

Lead cutover planning and Control Tower operations for migrating TSB customer and product data onto Santander banking platforms. Build migration blueprints, coordinate programme workstreams, and direct rehearsals, live migration, and stabilisation.

Description

  • Establish the Control Tower operating model, including its structure, forums, roles, and responsibilities
  • Maintain collaboration and connectivity across all programme workstreams
  • Create the integrated business and technology cutover blueprint
  • Turn the blueprint into an effective Control Tower operation
  • Direct command, control, decision support, and disciplined execution through rehearsals, live migration, and stabilisation
  • Lead the safe migration of TSB customers and products onto Santander platforms
  • Set and deliver the end-to-end migration strategy

Requirements

  • Extensive leadership experience in cutover or migration events
  • Expertise in integrated runbook architecture
  • Strong command-and-control capability
  • Relevant qualifications in project management, resilience, or incident management
  • Experience managing critical paths
  • Experience in incident management
  • Knowledge of contingency and rollback planning
  • Understanding of operational resilience
  • Experience producing event management information
  • Experience leading stabilisation and close-out activities
  • Calm, senior leadership under pressure
  • Rapid synthesis and sound judgement
  • Ability to direct large matrixed teams
  • Strong challenge, communication, and decision discipline
  • Availability to work from the office at least 12 days each month
  • Ability to travel to one of the primary locations listed in the advert

Benefits

  • Wellbeing partners supporting physical, mental, social, and financial wellbeing
  • Access to wellbeing applications
  • Discounted gym and fitness facilities
  • Weekly online classes
  • Flexible healthcare and mental health support
  • Enhanced family leave
  • Childcare options
  • Tailored wellbeing support
  • Volunteering opportunities
  • Global career growth opportunities
  • Hybrid working arrangement

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