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Future
Future
1,001 – 5,000 Employees
H1B Visa SponsorConsultingMarketingTravel
Future is a specialist media company that develops content brands serving audiences across the US and UK. Through digital publishing, marketing, and technology, it helps people explore their interests with trusted, high-quality content. Its work spans diverse passion-led topics, while its wider mission focuses on creating positive social impact and supporting a more sustainable future for communities and the planet.
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Senior Client Success Manager - London Hybrid

Lead complex branded content campaigns for Future’s specialist media brands, from client brief through delivery. Manage client relationships, creative teams, project execution, and commercial partnership solutions.

GBUnited Kingdom
£40,000 – £55,000 / year
HybridContractSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Lead complex, high-value branded content campaigns from initial brief through completion
  • Take ownership of project delivery, ensuring work is timely, within budget, and high quality
  • Deliver against client objectives while addressing audience needs
  • Act as the main client contact after a sale is completed
  • Develop trusted client relationships and deliver a consistently high standard of service
  • Keep communication clear, timely, and consistent throughout every campaign
  • Turn client requirements into structured project plans covering objectives, deliverables, timelines, resources, and ownership
  • Find and brief writers, designers, and other creative specialists
  • Work with social media and broader internal teams to shape audience engagement and reach
  • Run several projects at once across internal and external teams while meeting demanding deadlines
  • Resolve issues, track delivery, and keep stakeholders informed about risks and changes
  • Bring expertise and strategic perspective to pre-sale pitches, briefs, and partnership opportunities
  • Serve as the central point of contact for partnership questions within Future Creative
  • Help stakeholders navigate the partnership process and recommend suitable commercial content solutions
  • Coach junior colleagues and contribute to a collaborative, efficient, high-performing team

Requirements

  • At least seven years of experience as a mid-weight project manager in a creative industry
  • Background in print advertising, digital advertising, online content, or video production
  • Understanding of social media targeting and publishing
  • Confidence handling cross-departmental issues while communicating and upholding project management objectives
  • Excellent written and verbal communication skills
  • Strong organisation and time management abilities
  • A proactive approach and willingness to take ownership of the work
  • Experience leading complex, multi-channel campaigns and projects with a focus on quality and client experience
  • Strong project and stakeholder management capability
  • Ability to balance competing priorities and keep projects progressing
  • Ability to build constructive relationships with internal teams, clients, and partners
  • Experience supporting and developing colleagues
  • Commercial and analytical perspective, including using campaign insights to make recommendations and uncover opportunities
  • Strong problem-solving and organisational abilities
  • Interest in digital advertising and the broader media landscape
  • Ability to understand client requirements and recommend appropriate solutions

Benefits

  • Uncapped annual leave
  • Enhanced parental leave
  • Discounted dental care and private medical care
  • Profit-sharing bonus when targets are achieved
  • Paid employee referral scheme after a successful hire
  • Well-being support through Colleague Assistance Programmes
  • Option to purchase Future shares through the Share Incentive Plan
  • Salary-sacrifice pension with up to a 5% employer match
  • Complimentary drinks and snacks in the offices

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