Future
Future
Future este o companie media specializată, care dezvoltă branduri de conținut pentru publicul din Statele Unite și Regatul Unit. Prin publicare digitală, marketing și tehnologie, îi ajută pe oameni să-și exploreze interesele cu ajutorul unui conținut de încredere și de înaltă calitate. Activitatea sa acoperă diverse subiecte bazate pe pasiuni, iar misiunea sa mai amplă se concentrează pe crearea unui impact social pozitiv și pe susținerea unui viitor mai sustenabil pentru comunități și planetă.

Senior Client Success Manager - London Hybrid

Lead complex branded content campaigns for Future’s specialist media brands, from client brief through delivery. Manage client relationships, creative teams, project execution, and commercial partnership solutions.

Descriere

  • Lead complex, high-value branded content campaigns from initial brief through completion
  • Take ownership of project delivery, ensuring work is timely, within budget, and high quality
  • Deliver against client objectives while addressing audience needs
  • Act as the main client contact after a sale is completed
  • Develop trusted client relationships and deliver a consistently high standard of service
  • Keep communication clear, timely, and consistent throughout every campaign
  • Turn client requirements into structured project plans covering objectives, deliverables, timelines, resources, and ownership
  • Find and brief writers, designers, and other creative specialists
  • Work with social media and broader internal teams to shape audience engagement and reach
  • Run several projects at once across internal and external teams while meeting demanding deadlines
  • Resolve issues, track delivery, and keep stakeholders informed about risks and changes
  • Bring expertise and strategic perspective to pre-sale pitches, briefs, and partnership opportunities
  • Serve as the central point of contact for partnership questions within Future Creative
  • Help stakeholders navigate the partnership process and recommend suitable commercial content solutions
  • Coach junior colleagues and contribute to a collaborative, efficient, high-performing team

Cerințe

  • At least seven years of experience as a mid-weight project manager in a creative industry
  • Background in print advertising, digital advertising, online content, or video production
  • Understanding of social media targeting and publishing
  • Confidence handling cross-departmental issues while communicating and upholding project management objectives
  • Excellent written and verbal communication skills
  • Strong organisation and time management abilities
  • A proactive approach and willingness to take ownership of the work
  • Experience leading complex, multi-channel campaigns and projects with a focus on quality and client experience
  • Strong project and stakeholder management capability
  • Ability to balance competing priorities and keep projects progressing
  • Ability to build constructive relationships with internal teams, clients, and partners
  • Experience supporting and developing colleagues
  • Commercial and analytical perspective, including using campaign insights to make recommendations and uncover opportunities
  • Strong problem-solving and organisational abilities
  • Interest in digital advertising and the broader media landscape
  • Ability to understand client requirements and recommend appropriate solutions

Beneficii

  • Uncapped annual leave
  • Enhanced parental leave
  • Discounted dental care and private medical care
  • Profit-sharing bonus when targets are achieved
  • Paid employee referral scheme after a successful hire
  • Well-being support through Colleague Assistance Programmes
  • Option to purchase Future shares through the Share Incentive Plan
  • Salary-sacrifice pension with up to a 5% employer match
  • Complimentary drinks and snacks in the offices

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