Liminal
Liminal
Liminal develops secure generative AI software for enterprises, with a focus on regulated organizations and security-conscious teams. Its platform helps employees and developers use AI through productivity-oriented workflows while giving security teams tools for administration, access control, governance, data protection, and observability. Liminal’s approach is designed to support responsible AI adoption across digital work environments, including organizations operating under standards such as HIPAA and SOC 2.

Senior Applied AI Enablement Lead at Liminal, Remote (United States)

Lead customer enablement for Liminal’s secure generative AI platform, helping regulated enterprises adopt it through education, integrations, playbooks, and partner certification. Drive adoption, retention, and expansion by guiding users, technical stakeholders, and business teams.

Description

  • Lead account adoption and growth by delivering enablement plans from initial rollout through scaled usage.
  • Monitor user activation, feature adoption, and retention across assigned accounts.
  • Conduct workshops, lunch-and-learns, and focused one-to-one sessions for knowledge workers adopting generative AI.
  • Collaborate with business teams to uncover valuable use cases and help users create custom AI assistants.
  • Support customer IT and security stakeholders with data source connections, SSO configuration, and custom assistant setup.
  • Offer practical technical guidance and implementation support without serving as a Sales Engineer or technical architect.
  • Build enablement playbooks, training materials, and customer success practices.
  • Define vetting, training, and certification standards for third-party partners.
  • Recruit and mentor future members of the enablement team.
  • Work with Account Executives to identify expansion opportunities, increase usage, and support renewal conversations.
  • Turn user feedback and field insights into recommendations for Product and Go-To-Market roadmaps.
  • Collaborate weekly with the Chief Business Officer, VP of Sales, and Account Executives to improve adoption, retention, and expansion.

Requirements

  • At least six years of experience in customer success, solutions consulting, technical enablement, or customer-facing go-to-market roles within B2B SaaS.
  • Practical experience using AI tools, developing prompts, and creating AI assistants for real-world workflows.
  • Experience helping customer IT and security teams complete foundational technical configurations, including data source connections and SSO integrations.
  • A track record of creating, launching, or scaling customer enablement, training, or partner certification programs.
  • Excellent communication and facilitation skills, including the ability to build enthusiasm and explain emerging technology to non-technical audiences.
  • Strong business judgment and experience owning adoption, retention, and revenue expansion outcomes for enterprise or mid-market accounts.
  • An entrepreneurial approach and comfort creating processes from the ground up in a fast-moving startup environment.

Benefits

  • Variable compensation equal to 30% of target total compensation
  • Equity participation

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