DPR Construction
DPR Construction
DPR Construction is a self-performing general contractor and construction manager focused on technically demanding, sustainable projects. Founded in 1990, the company delivers work ranging from large-scale new construction to tenant improvements and special projects across advanced technology and mission-critical facilities, life sciences, healthcare, higher education, and commercial markets. Its approach emphasizes technical expertise, integrity, collaboration, enjoyment, and continuous improvement.

Senior Application Analyst - Atlanta, GA (Onsite)

DPR Construction is hiring a Senior Application Analyst to resolve complex technical issues, lead root-cause analysis, mentor service desk analysts, and improve IT service reliability.

Description

  • Lead the resolution of complex technical issues affecting end users
  • Drive operational excellence across the service desk
  • Handle complex or escalated hardware, software, and mobile technology issues
  • Conduct structured root-cause analysis and recommend preventive actions
  • Track service desk trends and identify opportunities for improvement
  • Mentor analysts and contribute to onboarding and training
  • Follow established IT service management (ITSM) processes
  • Maintain and improve knowledge base content
  • Partner with Infrastructure and Application teams on recurring incidents and remediation

Requirements

  • Bachelor’s degree in computer science or a related discipline, or equivalent professional experience
  • Four to six years of experience in an IT service desk, end-user support, or technical operations environment
  • IT service management certification is preferred

Benefits

  • Join a privately held, employee-owned company
  • Explore new challenges, pursue different career paths, and shape your professional future
  • Work for an organization recognized as a great place to work

Related Jobs