American Electric Power is a large electric utility serving more than 5 million customers across 11 U.S. states. Through operating companies including AEP Ohio and AEP Texas, it works to deliver reliable, affordable electricity while strengthening the grid for future demand. Its work includes infrastructure investment, renewable energy development, customer service, community engagement, and exploration of emerging energy technologies such as small modular reactors.
Senior Administrative Assistant in Chillicothe, Ohio
Support American Electric Power’s office operations with records, document handling, communications, and customer assistance. This full-time, on-site role is based in Chillicothe, Ohio.
Description
- Provide administrative support to the assigned department.
- Handle routine office tasks under close supervision.
- Help process documents.
- Prepare special reports and request information from other departments.
- Organize and retrieve paper and electronic records.
- Answer calls and record messages accurately.
- Send and receive email communications.
- Sort and distribute incoming and outgoing mail.
- Enter data, calculate figures, and look up information using office technology.
- Use electronic and mechanical office equipment.
- Help colleagues with tasks to support department productivity.
- Respond to customer questions and direct issues to the appropriate contact.
- Learn departmental operations and staff responsibilities to better assist customers.
Requirements
- High school diploma or GED.
- For SG 03, six to nine months of post-high-school experience with administrative office procedures, practices, and equipment is preferred.
- For SG 04, three to four years of related administrative experience is preferred.
- Ability to organize information and workflows.
- Clear verbal and written communication skills.
- Analytical thinking and problem-solving ability.
- Proficiency with computers and office software.
- Ability to follow written and verbal directions.
- Ability to use office equipment.
- For senior-level duties, ability to maintain confidentiality and demonstrate maturity, discretion, tact, sound judgment, and initiative.
Benefits
- A comprehensive package of benefits for employee well-being.
- Competitive pay.
- Equal employment opportunity protections.
- Educational assistance.
- Employer-sponsored training.
- Social and recreational programs.