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Jobber
Jobber
501 – 1,000 Employees
ConstructionConsultingLogistics
Jobber develops software for home-service businesses, including HVAC, plumbing, landscaping, cleaning, and other field-service trades. Its platform brings together customer relationship management, quoting, scheduling, dispatch, invoicing, payments, communications, online booking, reporting, and operational workflows in one application. Jobber also incorporates AI tools for job pricing and customer communications, helping small and midsize contractors coordinate daily work and manage customer relationships more efficiently.
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Sales Operations Manager – Edmonton (Hybrid)

Jobber is seeking a Sales Operations Manager to improve sales-channel processes for its software serving small home-service businesses. The role leads data-driven initiatives from diagnosis through implementation and performance measurement.

CACanada
$98,300 – $133,100 / year
HybridFull-timeMiddleSeniorEnglish RequiredSales Operations Manager

Description

  • Own Sales Operations support for an assigned sales channel or strategic priority.
  • Advise channel leaders and understand their objectives and performance drivers.
  • Assess operational challenges and uncover opportunities for improvement.
  • Recommend strategic actions and help shape quarterly priorities.
  • Diagnose operational issues using stakeholder perspectives, workflow assessments, and data analysis.
  • Develop evidence bases, quantify potential impact, and present recommendations with clear trade-offs.
  • Map existing processes, requirements, ownership, handoffs, dependencies, and failure points.
  • Create process improvements that are simpler, more efficient, and scalable.
  • Guide channel initiatives from discovery and scoping through delivery, rollout, and post-launch evaluation.
  • Establish requirements, delivery plans, milestones, ownership, dependencies, risks, and success criteria.
  • Coordinate cross-functional delivery, remove obstacles, and raise risks when needed.
  • Plan rollouts that address communications, documentation, training, readiness, and post-launch assistance.
  • Provide leadership-ready reporting on progress, milestones, risks, decisions, and next steps.
  • Lead discovery workshops, working sessions, status meetings, and launch-readiness reviews.
  • Collaborate with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales teams.
  • Equip affected teams to adopt new processes, tools, and expectations.
  • Track adoption, operational health, stakeholder feedback, and business outcomes.
  • Relate initiative outcomes to productivity, conversion, pipeline quality, sales-cycle duration, or forecast accuracy.

Requirements

  • Bring 3–5 years of experience, preferably in management consulting, technology, strategy, or business or revenue operations.
  • Have led client- or stakeholder-facing workstreams from defining the problem through delivering recommendations.
  • Translate ambiguous business challenges into hypotheses, validate them with data and stakeholder interviews, and produce clear recommendations.
  • Write executive-ready recommendations and decision memos.
  • Facilitate discussions with leadership effectively.
  • Demonstrate strong ownership of projects and dependable follow-through.
  • Act as a trusted advisor to organizational leaders.
  • Apply sound operational judgment, making independent decisions or escalating when appropriate.
  • Manage competing priorities while preserving accuracy and organization.
  • Recognize opportunities to use AI and automation in channel workflows.
  • Experience in Sales Operations, Revenue Operations, go-to-market, or strategic operations is preferred.
  • Experience supporting Inbound, Outbound, Account Management, or Channel Partnerships sales channels is preferred.
  • Familiarity with Salesforce and other sales technology platforms is preferred.
  • Experience with system implementations, process redesign, user acceptance testing, or operational rollouts is preferred.
  • Exposure to sales planning, forecasting, routing, pipeline management, compensation, or performance reporting is preferred.
  • Be legally entitled to work in Canada.
  • Successfully complete a background check, including identity verification.
  • Attend the office at least one day per week according to the department schedule.

Benefits

  • Equity awards and stock options.
  • Annual health and wellness stipends.
  • Retirement contribution matching through RRSP, TFSA, or FHSA.
  • Extended health coverage with fully paid premiums for physical and mental well-being.
  • Support from a dedicated Talent Development team.
  • Career coaching.
  • Learning and leadership programs.
  • Opportunities for career growth.
  • Pre-approved travel costs fully covered for one in-person interview.
  • Inclusive workplace with accommodation support throughout the hiring process.

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