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Honeydew Health
Honeydew Health
11 – 50 Employees
HealthcareHealthcare InsuranceRetail
Honeydew Health is a healthcare telehealth platform focused on making dermatological care more accessible online. The company connects patients with licensed dermatology providers through virtual consultations for common skin concerns such as acne and eczema. Care may include personalized treatment plans, prescription medications, topical therapies, and ongoing support, with a convenient digital experience that includes same-day appointments and free prescription shipping.
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Remote Care Coordinator

Support patients using Honeydew Health’s digital dermatology platform, helping coordinate their care from a remote setting. Manage communication with pharmacies, labs, providers, and insurers while tracking treatment progress and resolving care obstacles.

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$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCare CoordinatorGeneral

Description

  • Write clear, warm, professional messages to patients through the app, the channel for 99% of patient interactions.
  • Respond thoughtfully in writing and anticipate patients’ questions.
  • Call pharmacies and labs to resolve prescription, insurance, and delivery issues.
  • Coordinate with dermatology providers to keep care plans on track.
  • Keep detailed and accurate patient records.
  • Facilitate communication among patients, providers, and insurance companies.
  • Work with medical teams to communicate practical care plans.
  • Track patient progress through ongoing messages, address obstacles, and support treatment journeys.

Requirements

  • High school diploma or equivalent.
  • Excellent written and verbal communication, with a clear, warm, professional approach across channels.
  • A personal Mac or Windows laptop or desktop computer; tablets, Chromebooks, iPads, and phones are not suitable.
  • Typing speed of at least 40 words per minute.
  • Comfort using Gmail and Chrome or similar tools.
  • Reliable internet and a private, HIPAA-compliant workspace.
  • An empathetic, professional approach to customer service.
  • Ability to work independently.
  • Openness to feedback, collaboration, and direct communication.
  • Availability to work full-time, at least 35 hours per week.
  • Flexibility to work evenings, weekends, holidays, and any day of the week; availability seven days a week is required during the first 90 days.
  • Ability to check in several times a day between 9 a.m. and 10 p.m. Eastern and complete tasks within four hours on weekdays and six hours on weekends.
  • Must be authorized to work for any employer in the United States.
  • Visa sponsorship is not available for this role.

Benefits

  • Fully remote work flexibility.
  • Paid training.
  • Opportunities to grow within the company.
  • A $100 monthly technology stipend.
  • Free Honeydew membership.
  • Direct access to new dermatology treatments.
  • 20% discount on Honeydew products.
  • Peer recognition through Motivosity.

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