AlphaSense
AlphaSense
AlphaSense is a market intelligence and search platform that helps organizations analyze public and private information for faster, more informed decisions. Its AI-powered tools bring together sources such as company filings, broker research, expert calls, market trends, internal data, and premium external content, supporting due diligence and research across financial services, healthcare, and technology. AlphaSense serves major corporations, financial institutions, and asset management firms with generative AI capabilities designed to surface relevant insights and reduce uncertainty.

Remote Account Manager, Energy & Industrials

Manage retention, adoption, renewals, and expansion for AlphaSense SaaS customers in the energy and industrial sectors. Build client relationships and drive growth for an AI-powered market intelligence platform.

Description

  • Protect retention across the assigned customer portfolio
  • Expand AlphaSense adoption into additional business units while exceeding monthly, quarterly, and annual revenue targets
  • Spot at-risk revenue and support churn prevention efforts
  • Project retention performance
  • Partner with Account Executives to uncover expansion opportunities
  • Learn client structures, stakeholders, initiatives, and performance measures to engage users and decision-makers, uncover whitespace, and develop effective messaging
  • Build strong relationships with users and influential stakeholders
  • Lead business reviews for key stakeholders
  • Proactively share relevant resources and information with clients
  • Maintain an in-person client presence through floor walks and lunch-and-learn sessions
  • Represent AlphaSense’s interests with clients and advocate for client needs internally
  • Collect customer success stories and product feedback for product, marketing, and sales teams

Requirements

  • Three or more years of account management experience focused on retaining and expanding an existing customer portfolio
  • Experience managing renewal and expansion targets for accounts after the initial sale
  • Proven ability to develop and grow relationships with Fortune 1000 customers
  • Strong relationship management skills across internal and external stakeholders
  • Sound business judgment and dedication to effective processes and tactics
  • Capacity to learn and adjust quickly
  • Knowledge of effective customer engagement practices in a SaaS environment
  • Excellent verbal, written, and presentation abilities
  • Ability to simplify and clearly communicate complex issues
  • Experience in the listed industries is not required

Benefits

  • Performance-based bonus
  • Equity
  • Generous benefits program

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