American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
Property Field Claims Adjuster – Northwest Akron, Medina & Brunswick, Ohio
Investigate, inspect, and resolve homeowner property claims for American Family Insurance. This field-based role serves Northwest Akron, Medina, and Brunswick, Ohio.
United States
Ohio$57,000 – $94,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredClaims SpecialistDescription
- Investigate and manage property claims from assignment through resolution
- Collect claim information, review coverage, conduct field inspections, and settle claims
- Handle moderately complex homeowner property field claims
- Support desk claims when needed
- Determine claim origins and causes by coordinating with insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, and public officials
- Recognize complex claim issues and obtain support when necessary
- Manage first-party and third-party claims across multiple policy types and endorsements
- Inspect properties, assess damage, and negotiate settlements
- Address customer questions, make claim decisions, and close files
- Interpret policies, leases, bylaws, declarations, articles, and contractual coverage provisions
- Explain claim procedures and status updates, answering questions or directing them appropriately
- Take on other assignments, responsibilities, or projects as required
- Report to the Property Claim Manager
- Work in the field approximately 80% of the time
Requirements
- Proven experience delivering customer-focused solutions, support, or service
- Experience handling first-party and third-party multiline claims across operating territories, or equivalent experience
- Experience managing moderately complex claims, or equivalent experience
- Strong knowledge of casualty coverage policies and endorsements, or equivalent knowledge
- Strong understanding of all stages of the claims-handling process, or equivalent knowledge
- Valid driver's license with an acceptable driving record
- Obtain required state-specific property and casualty claims licenses
- Practical experience handling property field claims
- Ability to produce clear, accurate, and timely Xactimate estimates
- Willingness and ability to travel up to 50%
- Availability for catastrophe duty of up to 75%, when applicable
- Ability to perform field work involving ladders, stairs, scaffolding, ramps, poles, confined spaces, and hazardous environments
- Ability to lift or move objects weighing up to 50 pounds
- Successful completion of applicable background checks
- Execution of a non-disclosure agreement required
- Sponsorship is not available unless explicitly stated in the posting
Benefits
- Relocation assistance may be available to eligible candidates
- Company fleet vehicle provided, including an option for personal use
- Medical, dental, vision, and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive opportunity
- Nine paid holidays
- Paid time off program with 23 days accrued annually for full-time employees
- Student loan repayment program
- Paid family leave
- New employee orientation and onboarding support