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American Family Insurance
American Family Insurance
B2CFinanceInsurance
American Family Insurance provides personal insurance coverage for homes, vehicles, life, and other protection needs. Founded in 1927 and headquartered in Madison, Wisconsin, the company serves more than 12 million customers and combines insurance expertise with digital tools such as the MyAmFam app, where customers can manage policies, pay bills, and file claims. Its business spans insurance, finance, and consumer services, with a focus on customer support, responsible business practices, and community involvement.
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Property Field Claims Adjuster – Detroit, MI (Hybrid)

Investigate, inspect, evaluate, and negotiate homeowner property claims for American Family Insurance. This hybrid role is primarily field-based across the Detroit metropolitan area.

USUnited StatesMIMichigan
$57,000 – $94,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredClaims Specialist

Description

  • Manage homeowner property claims in the field across the Detroit, Michigan metropolitan area
  • Report to the Property Claim Manager
  • Determine claim origin and cause by coordinating with insureds, claimants, agents, attorneys, contractors, experts, special investigation units, adjusters, and public personnel
  • Handle first-party and third-party claims across multiple policy types and endorsements
  • Inspect properties on site, assess damage, and negotiate claim resolutions
  • Recognize complex claim issues and obtain support when needed
  • Interpret policies, leases, bylaws, declarations, articles, and contract coverage provisions
  • Address customer questions, make claim decisions, and close files
  • Explain claim procedures and provide status updates to involved parties
  • Attend occasional office meetings, training sessions, and cultural events
  • Complete additional assignments and contribute to projects as required
  • Work in the field for approximately 80% of the time

Requirements

  • Residence in the Detroit, Michigan metropolitan area, including the Pontiac, Southfield, or Mount Clemens areas
  • Proven experience delivering customer-focused solutions, support, or service
  • Experience handling first-party and third-party multiline claims across operating territories, or equivalent experience
  • Experience managing moderately complex claims, or equivalent experience
  • Strong understanding of casualty coverage policies and endorsements, or equivalent knowledge
  • Strong understanding of every stage of the claims-handling process, or equivalent knowledge
  • Valid driver’s license and acceptable driving record
  • Ability to obtain required state-specific property and casualty claims licenses
  • Xactimate familiarity and experience preferred
  • Willingness to travel up to 50%, with catastrophe assignments of up to 75% when applicable
  • Ability to work outdoors and in hazardous, noisy, poorly ventilated, extreme-temperature, small, or enclosed environments
  • Ability to climb and descend ladders, stairs, scaffolding, ramps, poles, and comparable structures
  • Ability to move objects weighing up to 50 pounds in any direction
  • Successful completion of applicable background checks
  • Agreement to sign a non-disclosure agreement covering proprietary information, trade secrets, and inventions
  • Sponsorship is not considered unless expressly stated in the posting

Benefits

  • Company fleet vehicle with an option for personal use
  • Relocation assistance for eligible candidates
  • Medical, dental, vision, and wellbeing benefits
  • 401(k) contribution
  • Pension plan
  • Annual incentive
  • Nine paid holidays
  • Paid time off program with 23 days accrued annually for full-time employees
  • Student loan repayment program
  • Paid family leave
  • New employee orientation and training

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