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Heartstrings Pet Hospice & In-Home Euthanasia
Heartstrings Pet Hospice & In-Home Euthanasia
11 – 50 Employees
HealthcareNon-profit
Heartstrings Pet Hospice & In-Home Euthanasia is a healthcare and nonprofit organization built around compassionate end-of-life care for pets. Its network of veterinarians provides in-home euthanasia, palliative and pain management, geriatric pet care, grief counseling, memorial services, and care coordination for aging animals. The organization helps families protect the human-animal bond by supporting pets through a peaceful, dignified transition in the comfort of home.
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Overnight Veterinary Care Coordinator and Customer Care Representative - Remote

Provide overnight remote support to U.S. pet families for Heartstrings Pet Hospice. Answer care questions, manage emotional conversations, and schedule in-home veterinary visits during the third shift.

USUnited States
$35,000 – $45,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support
Cloud

Description

  • Respond to pet-family calls during the 10:00 PM–6:00 AM overnight shift
  • Offer calm, compassionate assistance in emotional and end-of-life situations
  • Describe Heartstrings services and available appointment times
  • Collect and accurately record information about pets and their families
  • Arrange in-home veterinary appointments
  • Answer questions about hospice, quality-of-life, and end-of-life care
  • Collaborate with veterinarians and other internal team members
  • Keep records accurate while meeting quality, attendance, and performance expectations

Requirements

  • Background in customer service, call-center work, veterinary reception or client services, healthcare scheduling, or remote support
  • Strong spoken and written communication abilities
  • Compassionate, emotionally perceptive approach to supporting grieving or distressed families
  • Careful attention to detail and confident computer use
  • Willingness to learn cloud-based scheduling, CRM, phone, email, mapping, and related systems
  • Ability to work independently from a remote setting
  • Consistent attendance and punctuality during overnight hours
  • Veterinary or animal-care experience is advantageous
  • Availability for the 10:00 PM–6:00 AM third shift

Benefits

  • Medical, dental, and vision insurance
  • Basic, voluntary, and accidental death and dismemberment life insurance
  • Short-term and long-term disability coverage
  • Traditional 401(k) plan
  • Retirement benefits
  • Generous paid time off
  • Employee wellness resources
  • Training and professional development opportunities
  • Pet-related benefits
  • Fully remote work
  • Eligibility for overtime
  • Opportunities for long-term growth

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