Stefanini LATAM
Stefanini LATAM
Stefanini LATAM is a technology solutions provider focused on digital transformation and business modernization. With more than 30 years of experience, the company helps organizations improve operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Its work combines consulting with technology implementation, supporting clients as they identify opportunities to optimize processes, respond to changing market conditions, and pursue sustainable growth.

Junior Remote Administrative Assistant - CTS Operations

Remote administrative assistant role supporting CTS deposits, account openings, and service requests for Interbank. The position involves managing inboxes, PPAweb, and operational controls.

Description

  • Review and manage daily messages received in assigned CTS inboxes
  • Identify and classify CTS-related requests
  • Run established macros and workflows to process requests
  • Forward messages unrelated to the CTS process
  • Verify that submitted information is complete
  • Track requests requiring review or still pending
  • Record and process CTS deposit requests on Interbank platforms
  • Use operational applications such as PPAweb
  • Enter and validate information submitted by companies
  • Check request statuses and update operational tracking records
  • Address operational observations and incidents
  • Meet established service-level response times
  • Process emails requesting the creation of new CTS accounts
  • Review the information required for account opening
  • Record requests in the designated application
  • Open accounts according to Interbank procedures
  • Send account-creation confirmations
  • Follow up on requests containing observations

Requirements

  • Six months to one year of experience in back-office work, banking operations, data processing, or administrative functions
  • Experience with financial products, CTS, or high-volume processing is preferred
  • Experience using operations-management applications or platforms, preferably PPAweb
  • Intermediate Excel proficiency
  • Ability to work with large volumes of information
  • Strong attention to detail, organization, and analytical skills
  • Goal-oriented approach and ability to meet SLAs
  • Availability for remote work
  • Technical studies or university coursework, completed degree, or graduate status
  • Knowledge of operations processing, PPAweb, and intermediate Excel
  • Customer-focused approach
  • Analytical thinking and problem-solving skills
  • Ability to work collaboratively
  • Effective communication skills
  • Organization and planning skills
  • Results-oriented mindset

Benefits

  • Fully remote work
  • This opportunity is also open to people with disabilities

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