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Moffatt & Nichol
Moffatt & Nichol
1,001 – 5,000 Employees
ConstructionConsultingLogistics
Moffatt & Nichol is an engineering and design consultancy focused on infrastructure for ports, transportation, water resources, and environmental resilience. Drawing on more than 75 years of experience, the firm supports projects involving cargo movement, coastal management, commercial due diligence, and sustainable architecture and landscape design. Its work brings together planning, technical design, and technology to help shape infrastructure that responds to natural conditions and community needs.
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IT Support Specialist - Raleigh, Onsite

Deliver advanced software, hardware, and mobile-device support to Moffatt & Nichol employees worldwide while maintaining IT systems, documentation, inventory, and access processes.

USUnited StatesNCNorth CarolinaOn-siteFull-timeMiddleSeniorEnglish RequiredIT Support

Description

  • Deliver advanced computer support to Moffatt & Nichol employees across all locations
  • Handle end-user requests involving software, hardware, and mobile devices
  • Support users through email, ticketing, and telephone channels
  • Provide advanced assistance to fellow IT Support Specialists and manage complex requests
  • Respond to help desk tickets and handle incoming help desk calls
  • Train and mentor members of the IT Support Specialist team
  • Maintain and update the WDS imaging server
  • Manage documentation and inventory in OneNote, Excel, Lansweeper, and Active Directory
  • Support the Network Operations Manager with authorized tasks
  • Manage onboarding and offboarding by creating accounts and processing employee terminations

Requirements

  • A bachelor’s degree, associate degree, or relevant IT certification is preferred but not mandatory
  • At least five years of related professional technical-support experience is preferred
  • Knowledge of advanced IT concepts and operational functions
  • Ability to work independently while following established procedures for the role
  • Collaborative, positive approach with a willingness to learn
  • Strong customer-service capabilities
  • Ability to pass a post-offer, pre-employment background check conducted in accordance with NIST 800-171
  • Authorization to work legally in the United States and provide required hiring documentation
  • Ability to work with clients and travel occasionally
  • Capacity for prolonged periods of sedentary work

Benefits

  • Comprehensive benefits package with highly competitive coverage and low employee contributions
  • Family coverage options
  • Low-deductible health plan available
  • Generous employer HSA contribution match
  • Wellness program offering financial incentives
  • Monthly individual consultations with nutritionists
  • Access to a Healthwise pharmacist
  • Mindfulness resources including Calm and BetterHelp
  • Free, confidential employee assistance programs for counseling and support
  • Paid time off ranging from 15 to 25 days based on experience
  • Seven paid holidays
  • Floating holiday
  • 401(k) employer match
  • Company-paid life insurance
  • Tuition reimbursement program
  • Professional training opportunities
  • Leadership development program
  • Formal mentoring program
  • Active Young Professionals group
  • Pet insurance

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