Havas is a global marketing, media and communications network helping organizations shape brands, reach audiences and manage complex communications programs. Its work spans business transformation, brand strategy and design, creative campaigns, media, customer experience, public relations, public affairs, health and wellness communications, sponsorships, events, partnerships, and large-scale content production. Havas also applies data and artificial intelligence through its Converged.AI approach, while developing research and purpose-led initiatives including Meaningful Brands and Prosumer Reports. The network brings together specialists across advertising, consulting, media and communications to support clients with integrated campaigns and corporate communications worldwide.
Group Head of Client Service, Havas Media Germany
Lead key-account teams and shape integrated media strategies at Havas Media Germany. Drive client growth through cross-channel recommendations and new-business pitches.
Description
- Lead the client leadership team and report to the Account Director while overseeing daily operations.
- Manage and develop employees through professional and disciplinary leadership.
- Oversee strategic and operational service for a major key account, providing consistent, high-quality client counsel.
- Turn business and communications goals into integrated media strategies and campaign objectives.
- Develop digital and integrated media strategies and assess channels within the communications mix.
- Create cross-channel plans and evidence-based recommendations.
- Advise on channel selection, budget allocation, and communications solutions.
- Support delivery with reporting and campaign optimization.
- Coordinate work among clients, the Account Director, the business unit, and channel and specialist teams.
- Present and advocate for strategies and recommendations, and raise relevant issues proactively with clients.
- Question established structures and approaches, bring fresh perspectives, and grow client relationships strategically.
- Spot opportunities to expand accounts and develop suitable proposals with Havas teams through to completion.
- Help prepare new-business pitches and contribute to other business development work.
- Be a central member of the client leadership team.
Requirements
- Relevant experience in media and communications consulting, preferably at an agency and serving demanding clients.
- Strong digital expertise, strategic knowledge, and substantial media-planning experience.
- Understanding of how media channels work together in an integrated communications mix.
- Ability to turn business and communications goals into clear media strategies and actionable recommendations.
- Confident, persuasive, and dependable in client-facing settings.
- Strong presentation and communication skills.
- Ability to question established thinking, structures, and processes and offer cross-functional perspectives.
- Strong grasp of client needs and commercial opportunities.
- Ability to present products and solutions persuasively with a focus on customer needs.
- Experience managing employees and supporting their professional development.
- Independent, proactive, and organized approach to work.
- Strategic judgment, an entrepreneurial outlook, and a solution-focused approach.
- Fluent written and spoken German and English.
Benefits
- Hybrid schedule with up to 50% of working time from home.
- Workation option allowing up to six weeks a year working abroad, including from Havas offices.
- Sabbatical opportunities.
- Daily focus period from 12:00 to 14:00 without calls or recurring meetings.
- Fitness First membership for €10 per month.
- BusinessBike bicycle leasing.
- Deutschlandticket for public transport.
- Employee events, including TGIF gatherings, Christmas parties, and summer parties.
- Personal development plan.
- Regular feedback and tailored training.
- Access to Havas University, offering more than 200 courses and workshops.
- Company-supported occupational pension contributions of up to €60 per month.