SG Group
SG Group
1,001 – 5,000 Employees
EnergyManufacturingTransport
SG Group is a diversified Nepali conglomerate that began in 1996 as a single gasoline station and has grown into a multi-company organization spanning energy, transport and manufacturing. Its core activities include petroleum products, LPG bottling, fuel transportation and renewable hydropower, alongside businesses in automobiles, construction, agribusiness, education, broadcast media and consultancy. With 63 companies and more than 1,000 employees, SG Group operates primarily in Nepal and also serves nearby India.

Global Head of Service Transformation - Amsterdam

Lead global service transformation for Ayvens, shaping scalable solutions across customer and driver services. Drive customer experience, operational performance, and enterprise-wide change.

Description

  • Set the global Customer & Driver Services transformation strategy and roadmap
  • Lead large-scale change and reshape the service organization’s operating model
  • Align leadership, people, processes, and technology with strategic objectives
  • Prioritize and govern the global service transformation portfolio
  • Establish effective delivery frameworks and governance practices
  • Identify transformation opportunities through customer insight, operational results, country requirements, and strategic priorities
  • Convert business challenges into scalable process, technology, data, and organizational solutions
  • Lead business change from opportunity assessment through implementation, adoption, and value realization
  • Advise senior business leaders and country stakeholders as a trusted transformation partner
  • Develop strong partnerships with Digital & IT
  • Translate business needs into effective solutions and measurable business outcomes
  • Report to the Group Director of Customer & Driver Services

Requirements

  • Bachelor’s or master’s degree in business administration, engineering, economics, management, or a related discipline
  • At least 10 years of experience in service transformation, business transformation, operational excellence, consulting, customer operations, or a related field
  • Track record of leading large-scale transformation programs in international, matrixed organizations
  • Experience creating transformation strategies, roadmaps, business cases, and governance models
  • Strong background managing cross-functional programs spanning business, technology, data, operations, and customer experience
  • Experience in customer service, operations, business process improvement, or digital transformation
  • Advanced analytical and problem-solving abilities
  • Ability to turn data into sound business decisions
  • Experience influencing stakeholders at executive level
  • Knowledge of change management, process improvement, and performance management frameworks
  • Fluent written and spoken English

Benefits

  • Opportunities for professional advancement
  • Rewards and incentive programs
  • Training and practical on-the-job learning
  • Competitive benefits package
  • Support for ongoing development
  • Broad benefits supporting mental and physical wellbeing
  • Resources that support work-life balance
  • Positive and healthy working environment
  • Inclusive and engaging workplace culture
  • Opportunity to support sustainable mobility, electrification, and decarbonization

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