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GLORY
GLORY
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
GLORY develops cash technology solutions for financial institutions, retailers, gaming businesses, and cash-in-transit operators. Its portfolio includes cash recyclers, self-service kiosks, point-of-sale systems, and cash management tools designed to automate handling processes across stores, cash centers, and the wider retail cash chain. The company’s work focuses on helping organizations manage cash more efficiently and securely while supporting consistent customer service and operational performance.
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Field Service Technician – GLORY – Pennsylvania

Provide field service for GLORY cash-handling equipment across York, Pennsylvania, and nearby customer sites. The role includes troubleshooting, repairs, installations, system upgrades, and customer support.

USUnited StatesPAPennsylvania
$25 – $30 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredField Engineer

Description

  • Manage customer service and client support throughout each service engagement
  • Independently troubleshoot and repair high-speed cash-handling equipment
  • Maintain accurate control of parts and service tools
  • Stay informed about technical and functional updates to GLORY equipment
  • Support a consistently positive customer experience
  • Diagnose equipment faults and complete necessary repairs
  • Keep customers updated during maintenance work and system outages
  • Perform machine installations, Engineering Change Notices, system upgrades, and hardware or software upgrades
  • Follow all applicable safety procedures and policies
  • Complete required Environmental Health and Safety training
  • Promptly report job-site incidents involving injury or property damage
  • Report service activities and issues to the District Service Manager
  • Travel regularly to customer locations in York, Pennsylvania, and surrounding areas

Requirements

  • Currently pursuing or having completed professional training in electromechanics, electrical engineering, or a comparable field experience
  • Relevant industry certifications are preferred
  • Strong customer service and communication abilities
  • Working familiarity with personal computers, Microsoft Office, network sites, and email
  • Sound logical troubleshooting skills, including the ability to isolate PCB- or component-level faults
  • Ability to interpret and use electrical schematics, logic diagrams, and mechanical drawings
  • Knowledge of AC/DC power distribution and digital and analog circuitry
  • Experience servicing high-speed paper-handling equipment is preferred; ATM or copier experience is also preferred
  • Three to five years of technical field-service repair experience is preferred
  • Valid driver's license
  • Ability to lift up to 50 pounds without assistance
  • Ability to sit or stand for extended periods and frequently kneel, bend, squat, sit, and twist
  • Ability to work at customer locations such as financial institutions, casinos, truck stops, recreational parks, and retail stores
  • Willingness to work rotating weekends and holidays
  • Availability for an on-call rotation, generally once every three to five weeks, including evenings and weekends
  • Ability to drive to customer locations during working hours
  • Willingness to make occasional air and overnight trips outside the assigned territory when required
  • Ability to work in locations with limited accessibility
  • Ability to work independently with minimal supervision
  • Must live within the assigned territory or relocate to within approximately 40 miles of York, Pennsylvania; relocation assistance is not available

Benefits

  • 401(k) retirement plan through Fidelity with a 2.5% company contribution and employer matching
  • Choice of three Blue Cross Blue Shield medical plans
  • Paid parental leave
  • MDLive 24/7 virtual doctor and nurse line
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account and dependent-care benefits
  • Voluntary life insurance
  • Company-paid basic life insurance and accidental death and dismemberment coverage
  • Company-paid short- and long-term disability coverage and Employee Assistance Program
  • Paid vacation
  • Paid sick leave
  • Nine to 11 paid holidays
  • Professional development support
  • Education assistance
  • Adoption assistance
  • Legal and identity-theft protection plans
  • Annual bonus opportunity
  • Internal promotion and career advancement opportunities
  • Company vehicle and insurance for eligible positions
  • Company van for travel to customer sites

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