PerkinElmer
PerkinElmer
PerkinElmer develops analytical and testing solutions used across pharmaceuticals, healthcare, food and beverage, environmental analysis, and industrial testing. Its portfolio includes mass spectrometers, chromatography instruments, spectroscopy systems, laboratory equipment, and consumables that help organizations evaluate materials, support scientific research, maintain product quality, and meet compliance standards. With a history dating to 1938, PerkinElmer works with laboratories and industry teams worldwide on applications spanning food safety, environmental testing, healthcare, and industrial quality control.

Field Service Engineer - Louisville, Kentucky (Remote)

PerkinElmer is hiring a remote Field Service Engineer to install, repair, validate, and support laboratory instruments. This role serves customers in Kentucky, Ohio, and Indiana, with a focus on the Louisville and Cincinnati areas.

Description

  • Deliver on-site customer support by installing, diagnosing, troubleshooting, servicing, and repairing complex equipment and systems
  • Train customers on system operation and maintenance procedures
  • Act as PerkinElmer’s administrative and technical point of contact for customers
  • Install, maintain, validate, and repair PerkinElmer and third-party instrumentation at customer locations
  • Complete troubleshooting, repairs, qualifications, and warranty services within established timelines and maintenance procedures
  • Explain available training, support, software, laboratory services, and field upgrade offerings
  • Work with customers to understand their analytical workflows and application needs
  • Maintain accurate documentation for installations, warranties, and service agreements
  • Support account profitability through efficient service execution and delivery
  • Upload and download required service information and records
  • Maintain assigned tools, testing equipment, telecommunications equipment, and service-parts inventory
  • Build technical and interpersonal capabilities through training and professional development
  • Submit product improvement feedback through the quality notification process
  • Pursue advanced certifications through company-sponsored training programs
  • Complete administrative duties such as time reporting and assigned training
  • Follow health, safety, security, environmental, and operational requirements
  • Support customers throughout Louisville, Kentucky, and the broader Kentucky, Ohio, and Indiana territory, particularly Cincinnati and Louisville

Requirements

  • Bachelor’s degree in applied science, biology, chemistry, electronics, mathematics, engineering, or a related field, including military experience, plus 3 years of direct laboratory-equipment repair experience; or an associate degree in a related field plus 5 years of direct experience; or a high school diploma plus 7 or more years of direct experience
  • Excellent interpersonal, written, and verbal communication abilities
  • Strong technical troubleshooting skills and careful attention to detail
  • Excellent customer service capabilities
  • Practical aptitude for technical work
  • Proficiency with Microsoft Office applications, including Outlook, PowerPoint, and Word
  • Ability to follow written and verbal instructions and interpret technical bulletins and service manuals
  • Ability to remain focused and attentive while working under time constraints
  • Ability to work safely around potential electrical, chemical, radiologic, and biological hazards while applying universal precautions
  • Ability to travel by air, vehicle, or other transportation as business needs require
  • Valid driver’s license
  • Microsoft 365 experience preferred
  • Detailed knowledge of analytical equipment, laboratory settings, or instrument-control software preferred
  • Relevant vendor certification for laboratory equipment preferred
  • Knowledge of laboratory safety procedures preferred
  • Ability to work in laboratories and controlled environments while using personal protective equipment
  • Ability to occasionally move or lift up to 25 pounds, including potential occasional lifting of up to 50 pounds
  • Ability to manage hazardous waste in accordance with local, state, and federal regulations
  • May need to complete medical clearance, respiratory protection training, and fit testing to use a respirator

Benefits

  • Company-provided car, laptop, and phone
  • Company-sponsored training and development programs
  • Business travel by air, vehicle, or other required transportation
  • Full-time employment

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