Formlabs
Formlabs
Formlabs develops professional 3D printing systems that support work across healthcare, construction, consulting, and engineering. Its portfolio includes resin and industrial 3D printers, specialized materials, and software designed to help teams move from early prototypes to more capable production workflows. The company’s technology emphasizes detailed, reliable output and the flexibility to create customized parts and designs for applications such as dental and medical work.

Field Service Engineer, 3D Printing (Munich Hybrid)

Install, calibrate, demonstrate, and repair Formlabs 3D printing systems for customers across the DACH region and beyond. Provide on-site training, preventative maintenance, and technical support while managing frequent travel and service documentation.

Description

  • Act as Formlabs’ primary technical contact and customer-facing representative across the DACH region and beyond
  • Travel to customer locations to unpack, install, commission, and calibrate new 3D printing systems
  • Deliver structured on-site instruction covering equipment operation, software, and basic maintenance
  • Lead live demonstrations of Formlabs products
  • Restore customer operations by handling downtime issues and urgent repairs on short notice
  • Coordinate annual preventative maintenance visits within the 90-day target for customers with active warranties
  • Troubleshoot electromechanical problems and resolve issues during the initial visit whenever possible
  • Complete a substantial volume of field service assignments
  • Organize travel independently and submit expense reports by their deadlines
  • Record installation, training, and repair activity accurately in Salesforce

Requirements

  • Preferably live in Munich or within a 45-minute drive to support hub connectivity
  • Be prepared to spend more than 80% of working time traveling
  • Bring a strong technical foundation in electromechanical or hardware systems
  • Have the communication and teaching skills needed to train customers on the technology
  • Speak German and English fluently at C1 level in both languages
  • Hold a valid driver’s license
  • French language skills are an advantage
  • Show enthusiasm for 3D printing and emerging technologies
  • Experience working in a fast-growing startup is an advantage

Benefits

  • Company shares
  • Complimentary mental health and well-being sessions with an external provider
  • Budget for learning and professional development
  • Free 3D prints
  • Urban Sports Club discount
  • Optional supplementary German pension plan
  • Team social events

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