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LEARN Behavioral
LEARN Behavioral
1,001 – 5,000 Employees
EducationHealthcareHealthcare Insurance
LEARN Behavioral provides family-focused applied behavior analysis (ABA) therapy for children with autism spectrum disorder and other special needs. Its individualized programs support language, communication, social, and play development while addressing behaviors that can interfere with learning. Services are delivered across home, school, community, and center-based settings, with telehealth available. Through LEARN Academy, the organization also works with school districts and schools to provide autism services and educational support.
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Experience Improvement Coordinator at LEARN Behavioral - Remote

Improve employee and family experiences for CARD, an autism care provider within LEARN Behavioral. Coordinate process enhancements, resources, and cross-functional initiatives across key service and employment journeys.

USUnited StatesAZArizonaCACaliforniaILIllinoisKYKentuckyLALouisianaTXTexasWAWashington
$20 – $25 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredGeneral

Description

  • Analyze employee and parent or family journeys with CARD to uncover gaps, inefficiencies, and experience improvements
  • Work with employees throughout onboarding, training, early tenure, and established employment to understand how they navigate CARD processes
  • Engage parents and caregivers about intake, evaluations, re-evaluations, and annual benefits confirmation
  • Assess current processes, workflows, and communications for opportunities to improve
  • Work across departments to recommend changes, refine workflows, and implement process improvements
  • Create and maintain FAQs, guides, templates, and other resources for employees and families
  • Coordinate assigned cross-functional projects and initiatives
  • Monitor progress and present findings and recommendations to leadership
  • Document identified issues, recommendations, completed actions, and resulting improvements
  • Protect the confidentiality and security of employee, patient, and family information under CARD policies and applicable requirements, including HIPAA
  • Help implement and evaluate approved improvements
  • Complete other related duties as assigned

Requirements

  • High school diploma or equivalent is required
  • Bachelor's degree is preferred
  • Preferred background in project coordination, process improvement, healthcare, employee experience, or a related area
  • Proficiency with Microsoft 365 and Microsoft Teams
  • Capacity to learn and use multiple software applications and virtual meeting platforms
  • Discretion and professionalism when handling confidential information
  • Strong written and verbal communication abilities
  • Strong organization, time management, documentation, and problem-solving skills
  • Exceptional attention to detail
  • Empathy, compassion, and professionalism in a service-focused environment
  • Detail-oriented, proactive, and adaptable when priorities change
  • Ability to manage competing priorities and meet deadlines in a fast-moving environment
  • Ability to work independently, use sound judgment, and collaborate effectively across departments
  • Positive, solution-focused approach
  • Ability to remain seated for extended periods
  • Ability to work at a computer for most of the day
  • Ability to use and speak on the phone or through teleconference when needed

Benefits

  • Opportunity to work for an established, mission-driven industry leader
  • Dynamic workplace that values and rewards employees' talents and skills
  • Remote work arrangement
  • Potential travel involving air travel, hotels, and local transportation

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