Senior Salesforce Technical Architect
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Lead secure Service Cloud and Experience Cloud architecture for Yudrio’s federal Salesforce implementation. Guide integrations, platform governance, releases, and Agile delivery.
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Live Nation Entertainment is a global media and entertainment company focused on live music. Its business brings together concert production, ticketing, and brand partnerships, working with artists to deliver live experiences for fans worldwide. The company’s teams support the many parts of the live-event ecosystem, from helping musicians connect with audiences to creating and promoting concerts at scale.
Director of XR Implementation, EMEA
Lead end-to-end XR platform implementations for Ticketmaster Sport across EMEA. Drive client launches, operational readiness, delivery governance, and expansion into new international markets.
Description
- Own the EMEA-wide implementation strategy for XR deployments
- Lead complex client implementations from initiation through go-live
- Create implementation plans covering timelines, risks, and resource needs
- Maintain consistent implementation standards, governance, and quality assurance
- Serve as executive sponsor at critical implementation milestones
- Lead operational readiness for entry into new countries and territories
- Coordinate local-market readiness with Legal, Finance, Product, and Engineering
- Assess country-specific operational, regulatory, and ticketing requirements
- Create scalable playbooks to support future market expansion
- Act as the primary operational lead for implementation projects
- Build trusted relationships with senior client stakeholders
- Manage expectations, risks, and implementation communications
- Collaborate with Product, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, and Global Support & Operations
- Advance implementation methods, governance, documentation, KPIs, reporting, automation, and operational efficiency
- Forecast resource needs, prioritise the implementation pipeline, escalate risks, and recommend mitigation
- Support hiring and professional development as the implementation function expands
- Work with Sales and Client Account Management on meetings, demonstrations, RFP responses, and solution presentations
- Define scope, timelines, resource assumptions, and delivery approaches for new opportunities
- Advise on implementation complexity, dependencies, risks, and mitigations during solution design and contract negotiations
- Convert client requirements into coordinated delivery plans
- Lead implementation governance and client communications
- Help clients adopt Ticketmaster Sport ways of working and strengthen launch readiness
- Deliver timely XR implementations, client satisfaction, high-quality go-lives, platform stability, EMEA standards adoption, new territory launches, and operational OKRs
Requirements
- Substantial experience delivering enterprise software implementations
- Strong project and programme management capability
- Background leading cross-functional delivery teams
- Excellent stakeholder management skills
- Demonstrated ability to influence senior internal and external stakeholders
- Highly organised, with the ability to manage several complex projects concurrently
- Excellent written and verbal communication skills
- Experience identifying and managing project risks and dependencies
- Willingness and ability to travel across EMEA when required
- Experience implementing Ticketmaster Sport XR is desirable
- Knowledge of Ticketmaster Sport products is desirable
- Experience in sports ticketing or live entertainment is desirable
- Experience taking technology platforms into international markets is desirable
- Understanding of API integrations and third-party systems is desirable
- Knowledge of Agile delivery methods is desirable
- Prince2, PMP, or equivalent project management certification is desirable
Benefits
- Inclusive workplace environment
- Support for maintaining a healthy work-life balance
- Opportunities for professional and personal growth
- Exposure to new experiences and learning alongside talented colleagues
- Equal opportunity regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities
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