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Director of XR Implementation, EMEA
Lead end-to-end XR platform implementations for Ticketmaster Sport across EMEA. Drive client launches, operational readiness, delivery governance, and expansion into new international markets.
विवरण
- Own the EMEA-wide implementation strategy for XR deployments
- Lead complex client implementations from initiation through go-live
- Create implementation plans covering timelines, risks, and resource needs
- Maintain consistent implementation standards, governance, and quality assurance
- Serve as executive sponsor at critical implementation milestones
- Lead operational readiness for entry into new countries and territories
- Coordinate local-market readiness with Legal, Finance, Product, and Engineering
- Assess country-specific operational, regulatory, and ticketing requirements
- Create scalable playbooks to support future market expansion
- Act as the primary operational lead for implementation projects
- Build trusted relationships with senior client stakeholders
- Manage expectations, risks, and implementation communications
- Collaborate with Product, Engineering, Development, Integrations, Client Account Management, Product Training, Ticketing Operations, and Global Support & Operations
- Advance implementation methods, governance, documentation, KPIs, reporting, automation, and operational efficiency
- Forecast resource needs, prioritise the implementation pipeline, escalate risks, and recommend mitigation
- Support hiring and professional development as the implementation function expands
- Work with Sales and Client Account Management on meetings, demonstrations, RFP responses, and solution presentations
- Define scope, timelines, resource assumptions, and delivery approaches for new opportunities
- Advise on implementation complexity, dependencies, risks, and mitigations during solution design and contract negotiations
- Convert client requirements into coordinated delivery plans
- Lead implementation governance and client communications
- Help clients adopt Ticketmaster Sport ways of working and strengthen launch readiness
- Deliver timely XR implementations, client satisfaction, high-quality go-lives, platform stability, EMEA standards adoption, new territory launches, and operational OKRs
आवश्यकताएँ
- Substantial experience delivering enterprise software implementations
- Strong project and programme management capability
- Background leading cross-functional delivery teams
- Excellent stakeholder management skills
- Demonstrated ability to influence senior internal and external stakeholders
- Highly organised, with the ability to manage several complex projects concurrently
- Excellent written and verbal communication skills
- Experience identifying and managing project risks and dependencies
- Willingness and ability to travel across EMEA when required
- Experience implementing Ticketmaster Sport XR is desirable
- Knowledge of Ticketmaster Sport products is desirable
- Experience in sports ticketing or live entertainment is desirable
- Experience taking technology platforms into international markets is desirable
- Understanding of API integrations and third-party systems is desirable
- Knowledge of Agile delivery methods is desirable
- Prince2, PMP, or equivalent project management certification is desirable
लाभ
- Inclusive workplace environment
- Support for maintaining a healthy work-life balance
- Opportunities for professional and personal growth
- Exposure to new experiences and learning alongside talented colleagues
- Equal opportunity regardless of gender, race, sexual orientation, religion, age, disability, or caring responsibilities
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