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Jones Lang LaSalle Americas, Inc.
Jones Lang LaSalle Americas, Inc.
B2BConsultingReal Estate
Jones Lang LaSalle Americas, Inc. provides commercial real estate services to corporations and investors worldwide. Its work spans real estate strategy and operations, with a focus on helping clients manage costs, improve workplace and portfolio productivity, and advance sustainability goals. The company operates at the intersection of real estate, business consulting, and B2B services.
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Director, MTS Training & Development (Onsite)

JLL is seeking a director to lead training development for facility-management systems and operations. The role delivers technical, safety, and customer-service learning programs to teams across North America.

USUnited StatesILIllinoisNCNorth CarolinaOHOhioTNTennesseeTXTexas
$111,800 – $162,100 / year
On-siteFull-timeLeadEnglish RequiredDirector

Description

  • Lead comprehensive training programs for technical and operations teams and clients
  • Design learning experiences focused on technical skills, customer service, safety protocols, operational best practices, and process frameworks
  • Develop scalable training solutions for Work Order Management Systems and facility-management operations across North America
  • Produce user guides, video tutorials, interactive e-learning modules, and practical workshop experiences
  • Deliver in-person and virtual training for new hires, current employees, and clients
  • Identify organizational training needs and create targeted programs to close capability gaps
  • Integrate platform updates and new software features into training materials
  • Partner with internal teams and OEMs on system implementations, upgrades, safety initiatives, and operational excellence
  • Measure training impact through participant feedback and performance metrics
  • Maintain a knowledge base covering frequently asked questions and best practices
  • Resolve platform-related issues and help shape training methods, content, and technology roadmaps

Requirements

  • Bachelor’s degree in education, information technology, business administration, or a related field
  • At least three years of training experience, preferably in software, business operations, or technology-related environments
  • Working knowledge of Corrigo or comparable facility-management software
  • Strong command of adult-learning principles and instructional-design methods
  • Excellent communication and presentation abilities, including the ability to explain complex technical topics clearly
  • Proficiency with Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360, and e-learning authoring tools for developing training materials
  • Experience using virtual training platforms and learning management systems
  • Strong organizational and time-management skills, with the ability to oversee multiple projects at once
  • Ability to work independently and contribute effectively within a cross-functional team
  • Willingness to travel for on-site training sessions when required
  • Careful attention to detail and the ability to adapt training for different regions and languages, including Canada
  • Ability to travel up to 20% annually
  • Authorization to work in the United States without sponsorship
  • Preferred: Training or instructional-design certification, such as CPLP or ATD certification
  • Preferred: Experience in facilities management or a related industry
  • Preferred: Familiarity with JLL operational frameworks and compliance standards
  • Preferred: Bilingual skills to support multilingual training delivery

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive medical, dental, and vision coverage
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
  • Supportive culture with benefits focused on mental, physical, and emotional well-being

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